Técnico de Informática

INconnet; Pindamonhangaba; Teletrabalho; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

An innovative company is seeking a motivated IT support technician to provide exceptional remote assistance to clients in Argentina. This role emphasizes strong communication and problem-solving skills, ensuring user satisfaction through effective troubleshooting of various IT issues. You will work in a dynamic environment, gaining valuable experience while collaborating with a supportive team. If you are passionate about technology and eager to expand your skills, this opportunity is perfect for you.

Serviços

Competitive salary

Dynamic work environment

Skill development opportunities

Collaborative team atmosphere

Qualificações

• Experience in IT support or related fields is essential.
• Strong communication skills in Portuguese and Spanish are required.

Responsabilidades

• Provide level 1 technical support to end users via phone and email.
• Troubleshoot IT issues related to Windows, Office, and hardware.

Conhecimentos

IT Support

Communication Skills

Problem-Solving

Customer Service

Analytical Skills

Fluency in Portuguese

Fluency in Spanish

Fluency in English

Formação académica

Experience in IT Support

Ferramentas

Zendesk

ServiceNow

Descrição da oferta de emprego

Join to apply for the Técnico de Informática role at INconnet Soluções Tecnológicas

About the Company

INconnet Serviços de Informática Ltda. is seeking a highly motivated and customer-focused IT support technician to join our team. This role involves providing remote support to our clients' employees in Argentina.

Responsibilities

1. Provide level 1 technical support to end users via phone, email, and remote desktop tools.
2. Troubleshoot and resolve a wide range of IT issues related to Windows, Office, Office 365, hardware, network, and general IT support.
3. Configure and maintain user workstations to ensure optimal performance.
4. Document technical issues and resolutions in a ticket system.
5. Maintain positive and professional relationships with users.
6. Proactively identify and research potential solutions to improve support efficiency.
7. Continuously expand your IT knowledge and skills.

Qualifications

1. Experience in IT support or related fields.
2. Strong communication skills in Portuguese and Spanish (written and spoken).
3. Fluency in English is a plus.
4. Excellent customer service skills and commitment to user satisfaction.
5. Proactive problem-solving and analytical skills.
6. Ability to work independently and as part of a team.
7. Experience with IT ticket systems (Zendesk, ServiceNow, etc.) is advantageous.
8. Knowledge of hardware, networking, and general IT concepts is required.

Benefits

1. Competitive salary and benefits package.
2. Opportunity to work in a dynamic and growing company.
3. Chance to develop technical skills and knowledge.
4. Join a collaborative support team environment.

Application Process

Send your resume and cover letter through our form, including the code: OP22833.

Location: Pindamonhangaba, São Paulo, Brazil

Working hours: 8 am to 5 pm, Monday to Friday

Contract type: Freelancer

Thank you,

HR Team at INconnet