Ansible Technical Support Engineer

Red Hat; Brasil; Teletrabalho; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Technical Support Engineer in Brazil, where you'll leverage your Linux expertise to provide exceptional support for enterprise customers. This role offers the chance to work closely with engineering teams, troubleshoot complex issues, and contribute to continuous improvement. You'll thrive in a collaborative environment that values innovation and inclusivity, helping to shape the future of open-source technology. If you're passionate about technology and customer satisfaction, this opportunity is perfect for you.

Serviços

Flexible work environment

Health insurance

Professional development opportunities

Remote work options

Inclusive workplace culture

Qualificações

• 3+ years of experience in Linux systems administration.
• Ability to troubleshoot and resolve customer issues effectively.
• Outstanding written and verbal English communication skills.

Responsabilidades

• Resolve technical issues using standardized procedures.
• Engage with customers to ensure satisfaction with services.
• Document troubleshooting efforts and share knowledge.

Conhecimentos

Linux Systems Administration

Networking

Firewall Management

Scripting (Bash, Python, Java, Ruby)

Customer Support

Troubleshooting

Communication Skills

Formação académica

Bachelor's Degree in Computer Science or related field

Ferramentas

Ansible Automation Platform

Amazon Web Services (AWS)

Red Hat OpenStack Platform

Red Hat OpenShift Platform

Microsoft Azure

VMware

Descrição da oferta de emprego

Ansible Technical Support Engineer page is loaded

Ansible Technical Support Engineer

Apply remote type Remote locations Remote Brazil time type Full time posted on Posted 6 Days Ago job requisition id R-047525

The Red Hat Ansible team is looking for an experienced, enterprise-level engineer to join us as a Technical Support Engineer in Brazil. In this role, you will provide technical support and sustaining engineering services to enterprise customers. Unlike most software companies, we don't sell software licenses or break-fix pay-per-incident support, but subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Technical Support Engineer you’ll work closely with customers, developers, and architects while collaborating with Red Hat engineering teams to solve complex and challenging technical issues. You will help us continually prove our value to our customers while becoming an expert in software-defined storage technologies.

What you will do:

• Resolve semi-routine technical issues by utilizing standardized procedures and knowledge of system configurations.

• Investigate and troubleshoot moderate technical challenges with minimal supervision and provide timely resolutions.

• Engage with customers to provide regular updates and ensure their satisfaction with the services provided.

• Work closely with engineering teams to address issues requiring cross-functional collaboration.

• Document troubleshooting efforts and share knowledge with team members to contribute to continuous improvement.

What you will bring:

• 3+ years of Linux systems administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases; experience with Red Hat Enterprise Linux (RHEL) is preferred

• Address and resolve customer issues regarding Ansible Automation Platform and other components via the ticketing system

• Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context

• Outstanding written and verbal English communication skills

The following are considered a plus:

• Scripting or programming experience in languages like Bash, Python, Java, or Ruby

• Experience with cloud technologies such as but not limited to Amazon Web Services (AWS), EC2, Red Hat OpenStack Platform, Red Hat OpenShift Platform, Microsoft Azure or VMware

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail] . General inquiries, such as those regarding the status of a job application, will not receive a reply.

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