IT Helpdesk Support Technician/Engineer (L1 & L2) | 5 Days/ $3,5k to $4k

STAFFKING PTE LTD; Região Norte; On-site; BRL 166,000 - 190,000; Full time

Benefits offered by this job

Site allowance

Annual leave 14 days

AWS & variable bonus

Job summary

STAFFKING Pte Ltd is seeking an IT Support professional to provide first‑ and second‑level support across offices, warehouses and production environments in Singapore and APAC.

You will troubleshoot hardware, software and OS issues, install and maintain desktops, laptops and peripherals, and handle incidents through the ticketing system while delivering on‑site support at multiple locations and collaborating with regional teams.

Qualifications

• Diploma or Certificate in IT, Computer Science, Computer Engineering or related field.
• 1–3 years of IT support, helpdesk or desktop support; fresh graduates welcome.
• Basic knowledge of Active Directory, user account management and IT ticketing systems.
• Understanding of basic networking (LAN/WAN/Wi‑Fi/VPN/DNS/DHCP).
• Experience in installing, configuring and troubleshooting computers and IT peripherals.
• Knowledge of IT asset management, tracking and inventory control.
• Experience with remote IT support tools, network equipment and endpoint security is a plus.
• Good communication and problem‑solving skills; able to assist technical and non‑technical users.

Responsibilities

• Provide first‑ and second‑level IT support to employees, troubleshooting hardware, software and OS issues.
• Install, configure, upgrade and maintain desktops, laptops, tablets, printers and other IT peripherals.
• Handle incidents and service requests via ticketing system, email, phone, remote support and on‑site assistance.
• Provide on‑site support across Singapore offices, warehouses and production facilities.
• Deliver remote IT support to APAC users, including India, Philippines, Malaysia and Singapore.
• Support Windows OS, Microsoft 365, Active Directory, user accounts and access permissions.
• Assist with onboarding and offboarding; manage accounts and IT equipment deployment.

Skills

Active Directory

Helpdesk support

Remote support

Networking basics

Ticketing systems

On-site support

Education

Diploma/Certificate in IT

Tools

CMDB

IT ticketing system

Job description

Benefits

• Basic salary up to $3500 to $4000 + Site Allowance
• 5 Days, office hours
• MNC Company provided better staff benefits 14 annual leave, AWS & Variable Bonus
• North region (Site islandwide)

Job Scope

Responsible for providing first- and second-level IT support to employees across office, warehouse and production environments in Singapore and other APAC locations.

Key Responsibilities

IT Support & End-User Computing

• Provide first- and second-level IT support to employees, troubleshooting hardware, software, operating systems and system-related issues.
• Install, configure, upgrade and maintain desktops, laptops, tablets, mobile devices, printers and other IT peripherals.
• Handle IT incidents and service requests through the ticketing system, email, phone, remote support and on-site assistance, ensuring timely resolution within agreed service standards.
• Provide on-site technical support across Singapore offices, warehouses and production facilities.
• Deliver remote IT support to regional users across APAC, including India, the Philippines, Malaysia and Singapore, based on assigned service tickets.
• Support Windows operating systems, Microsoft 365 applications, Active Directory, user accounts and access permissions.
• Assist with employee onboarding and offboarding, including account creation, system access configuration, IT equipment deployment and recovery.

IT Asset Management

• Maintain accurate inventory records of IT assets, including laptops, desktops, monitors, mobile devices, network equipment and peripherals.
• Manage IT asset tagging, registration, tracking, deployment, transfer, repair and disposal.
• Update asset records in IT Asset Management systems or Configuration Management Database (CMDB).
• Conduct regular IT asset audits and ensure compliance with internal asset management and disposal policies.
• Coordinate with vendors and service providers for equipment repairs, warranty claims and replacements.

Network & Infrastructure Support

• Perform basic to intermediate troubleshooting of LAN, WAN, Wi-Fi, internet connectivity, VPN and network-related issues.
• Assist with the installation, configuration and maintenance of network infrastructure, including switches, wireless access points, firewalls and other networking equipment.
• Support network connectivity, endpoint security and local storage devices.
• Assist with network infrastructure improvements, maintenance activities and IT projects under the guidance of Corporate IT Management.

IT Documentation & Compliance

• Maintain accurate IT documentation, including asset inventories, system configurations, troubleshooting records and technical procedures.
• Assist with RBA and ISO 9001 audits, documentation and evidence preparation.
• Support Quality Management System (QMS) requirements and ensure IT processes comply with company policies and internal standards.
• Ensure proper documentation and tracking of IT incidents, service requests and asset management activities.

Vendor & Regional IT Coordination

• Coordinate with external IT vendors, outsourced service providers and regional IT teams to resolve technical issues.
• Monitor vendor service delivery and follow up on outstanding IT support matters.
• Support regional Corporate IT initiatives and projects as assigned by management.

General Responsibilities

• Ensure IT operations comply with company security policies, software licensing requirements and IT standards.
• Identify recurring technical issues and recommend improvements to enhance IT support efficiency.
• Perform other IT-related duties and ad-hoc assignments as required.

Job Requirements

• Diploma or Certificate in IT, Computer Science, Computer Engineering or a related field.
• 1–3 years of experience in IT support, helpdesk or desktop support. Fresh graduates with relevant IT knowledge are welcome to apply.
• Basic knowledge of Active Directory, user account management and IT ticketing systems.
• Understanding of basic networking, including LAN, WAN, Wi-Fi, VPN, IP addressing, DNS and DHCP.
• Experience in installing, setting up and troubleshooting computers, software, printers and other IT equipment.
• Knowledge of IT asset management, equipment tracking and inventory control.
• Experience with remote IT support tools, network equipment and endpoint security will be an advantage.
• Basic understanding of IT security, software licensing and IT documentation.
• Good communication and problem-solving skills, with the ability to assist both technical and non-technical users.
• Able to work with regional colleagues and external IT vendors to resolve technical issues.
• Willing to provide on-site IT support at different locations in Singapore and remote IT support to other APAC countries when required.

Staffking Pte Ltd (20C0358) | Chia Choon Wing (R23112010)