Technical Operations Engineer

SWIZ Technologies Pte Ltd; Região Norte; Hybrid; BRL 253,000 - 380,000; Full time

Benefits offered by this job

Hybrid working arrangement

Exposure to diverse customer IT Envs

Hands-on experience with Microsoft 365

Opportunities for technical training

Exposure to AI and automation tech

Career development toward senior roles

Job summary

SWiZ Technologies is seeking a hands-on Technical Operations Engineer to support managed services customers in Singapore. You will be the key local technical resource, handling escalations, onsite support, infrastructure troubleshooting and service coordination while collaborating with remote teams.

You will troubleshoot Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and Entra ID, manage Windows servers and AD, and ensure smooth network security with firewalls and VPN.

Qualifications

• Experience with Microsoft 365 administration and related services.
• Hands-on knowledge of Entra ID and Exchange Online.
• Strong Windows and Windows Server experience.
• Networking fundamentals including TCP/IP, DNS, DHCP and VPN.
• Experience with Fortinet or Sophos firewall platforms.
• Experience with backup solutions such as Acronis.
• Excellent troubleshooting and customer communication skills.
• Willingness to travel to customer sites as required.

Responsibilities

• Provide remote and onsite IT support to customers.
• Handle technical escalations from the remote support team.
• Troubleshoot Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Support Windows, servers, Active Directory and endpoint management.
• Troubleshoot firewalls, VPN, Wi-Fi and network connectivity.
• Monitor and troubleshoot backup and disaster recovery services.
• Support MFA, endpoint security and device management.
• Monitor support tickets and follow up on outstanding issues.
• Coordinate with remote engineers to ensure timely resolution.
• Communicate technical issues and updates to customers.

Skills

Microsoft 365 administration

Microsoft Entra ID & Exchange Online

Windows & Windows Server

Networking (TCP/IP, DNS, DHCP, VPN)

Firewall platforms (Fortinet, Sophos)

Endpoint security & device management

Acronis backup solutions

Troubleshooting & problem-solving

Customer communication skills

Travel to customer sites

Job description

About the role

SWiZ Technologies is looking for a hands‑on Technical Operations Engineer to support our managed services customers in Singapore. You will be the key local technical resource, handling technical escalations, onsite support, infrastructure troubleshooting and service coordination. You will work closely with remote L1/L2 support team, specialist engineers, vendors and customers to ensure issues are resolved effectively and services run smoothly.

Key responsibilities

• Provide remote and onsite IT support to customers

• Handle technical escalations from the remote support team

• Troubleshoot Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and Entra ID

• Support Windows, servers, Active Directory and endpoint management

• Troubleshoot firewalls, VPN, Wi‑Fi and network connectivity

• Monitor and troubleshoot backup and disaster recovery services

• Support MFA, endpoint security and device management

• Monitor support tickets and follow up on outstanding issues

• Coordinate with remote engineers to ensure timely resolution

• Communicate technical issues and updates to customers

About you

• Experience or working knowledge of Microsoft 365 administration

• Experience or working knowledge of Microsoft Entra ID and Exchange Online

• Experience or working knowledge of Windows and Windows Server

• Experience or working knowledge of networking, TCP/IP, DNS, DHCP and VPN

• Experience or working knowledge of firewall platforms such as Fortinet or Sophos

• Experience or working knowledge of endpoint security and device management

• Experience or working knowledge of backup solutions such as Acronis

• Strong troubleshooting and problem‑solving ability

• Good customer communication skills

• Ability to travel to customer sites when required

About us

SWiZ Technologies is an equal opportunity employer. Selection is based on relevant skills, competencies, experience and suitability for the role.

Benefits

• Hybrid working arrangement

• Exposure to diverse customer IT environments

• Hands‑on experience with Microsoft 365, cloud, cybersecurity and managed services

• Opportunities for technical training and skills development

• Exposure to AI and automation technologies

• Career development opportunities towards Senior Technical Engineer, Technical Service Lead or Service Delivery roles