Service Technician

Zoom Tech Pte Ltd; Região Norte; On-site; BRL 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Overtime pay

Performance incentives

Training & mentoring

Flexible work-life balance

Job summary

Zoom Tech Pte Ltd is seeking a Service Technician to join our North Region team on a full-time basis. You will install, maintain, repair and troubleshoot technical equipment and systems at client locations, ensuring service quality and customer satisfaction.

You will perform routine maintenance, diagnose faults, document work, and travel across the North Region. The role requires a technical qualification, 2–3 years experience, strong problem-solving skills, and the ability to communicate

Qualifications

• Relevant technical qualification or certification in your area of expertise (e.g., electrical, HVAC, IT systems or similar).
• Minimum 2-3 years of experience as a technician or in a similar technical role.
• Strong understanding of technical systems, equipment operation and troubleshooting methodologies.
• Proficiency in using diagnostic tools, testing equipment and specialised software relevant to the role.
• Excellent problem-solving skills with the ability to work through complex technical issues methodically.
• Strong communication skills and the ability to explain technical concepts to non-technical clients.
• Reliable and punctual with the ability to manage time effectively across multiple service calls.
• Full driving licence and willingness to travel throughout the North Region.
• Physical capability to carry equipment, work at heights or in confined spaces where applicable.
• Health and safety awareness with a commitment to working safely at all times.
• Preferably, experience in customer-facing technical roles and a proven track record of positive client feedback.

Responsibilities

• Installing, configuring and commissioning technical equipment and systems at client locations.
• Performing routine maintenance and preventative servicing to ensure optimal equipment performance.
• Diagnosing and repairing faulty equipment using specialised diagnostic tools and techniques.
• Responding promptly to service calls and technical support requests from clients.
• Documenting all work carried out, including maintenance records, spare parts used and time spent on jobs.
• Liaising with clients to understand their technical requirements and provide clear explanations of work performed.
• Ensuring all work complies with health and safety regulations and company standards.
• Maintaining a well-stocked service vehicle with necessary tools, equipment and spare parts.
• Contributing to the continuous improvement of service processes and technical procedures.

Skills

Troubleshooting

Field service

Communication

Time management

Travel readiness

Education

Technical qualification/certification

Tools

Diagnostic tools

Testing equipment

Specialised software

Job description

About the role

Zoom Tech Pte Ltd is seeking a Service Technician to join our team in the North Region on a full-time basis. This is a critical hands-on role that sits at the heart of our service delivery operations. As a Service Technician, you will be responsible for the installation, maintenance, repair and troubleshooting of technical equipment and systems for our clients. This position is essential to maintaining our reputation for excellence and ensuring customer satisfaction across the North Region.

What you'll be doing

• Installing, configuring and commissioning technical equipment and systems at client locations
• Performing routine maintenance and preventative servicing to ensure optimal equipment performance
• Diagnosing and repairing faulty equipment using specialised diagnostic tools and techniques
• Responding promptly to service calls and technical support requests from clients
• Documenting all work carried out, including maintenance records, spare parts used and time spent on jobs
• Liaising with clients to understand their technical requirements and provide clear explanations of work performed
• Ensuring all work complies with health and safety regulations and company standards
• Maintaining a well-stocked service vehicle with necessary tools, equipment and spare parts
• Contributing to the continuous improvement of service processes and technical procedures

What we're looking for

• Relevant technical qualification or certification in your area of expertise (e.g., electrical, HVAC, IT systems or similar)
• Minimum 2-3 years of experience working as a technician or in a similar technical role
• Strong understanding of technical systems, equipment operation and troubleshooting methodologies
• Proficiency in using diagnostic tools, testing equipment and specialised software relevant to the role
• Excellent problem-solving skills with the ability to work through complex technical issues methodically
• Strong communication skills and the ability to explain technical concepts to non-technical clients
• Reliable and punctual with the ability to manage time effectively across multiple service calls
• Full driving licence and willingness to travel throughout the North Region
• Physical capability to carry equipment, work at heights or in confined spaces where applicable
• Health and safety awareness with a commitment to working safely at all times
• Preferably, experience in customer-facing technical roles and a proven track record of positive client feedback

What we offer

Zoom Tech Pte Ltd is committed to supporting the professional development and wellbeing of our technicians. We offer competitive remuneration, structured training and mentoring opportunities to enhance your technical skills and career progression. We provide comprehensive benefits including health insurance coverage, overtime compensation and performance incentives. Our team enjoys a supportive work environment where your expertise is valued, and we invest in the latest tools and technology to make your work more efficient. We also prioritise work-life balance and offer flexibility where possible to support our employees' wellbeing.

About us

Zoom Tech Pte Ltd is a leading service and maintenance company specialising in technical solutions across the region. We pride ourselves on delivering high-quality, reliable service to our diverse client base through our team of skilled and dedicated technicians. Our mission is to provide prompt, professional and cost-effective technical support that exceeds customer expectations. We value integrity, expertise and customer satisfaction, and we are committed to fostering a workplace culture that encourages continuous learning, teamwork and excellence.