International Support Analyst

Jobtailor; Campinas; Presencial; BRL 42 000 - 64 000; Tempo integral

Resumo da oferta

Jobtailor in Campinas seeks a customer support specialist to manage cases end-to-end and collaborate with clients and internal teams. The role emphasizes strong communication, organization, and service desk proficiency.

Required are advanced Spanish and English skills, plus a completed or ongoing Bachelor’s degree in a technology- or business-related field. This position focuses on maintaining service quality and efficient administrative support within the team.

Qualificações

• Experience in customer support.
• Advanced Spanish.
• Advanced English.
• Bachelor’s degree completed or in progress in technology- or business-related fields.

Responsabilidades

• Provide customer support, managing each case through to resolution.
• Hold meetings with clients and other departments.
• Perform administrative tasks relevant to the area.
• Use Service Desk tools.

Conhecimentos

customer support

case management

communication

administrative tasks

client meetings

Formação académica

Bachelor’s degree completed or in progress in technology- or business-related fields

Ferramentas

Service Desk tools

Descrição da oferta de emprego

Responsibilities

• Provide customer support, managing each case through to resolution
• Hold meetings with clients and other departments
• Perform administrative tasks relevant to the area
• Use Service Desk tools

Requirements

• Experience in customer support
• Advanced Spanish
• Advanced English
• Bachelor’s degree completed or in progress in technology- or business-related fields

Soft Skills

• customer support
• case management
• communication
• administrative tasks
• client meetings