Customer Experience & Support Analyst

Jobtailor; Indaiatuba; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks a proactive professional to manage client reviews and coordinate requests across departments. You will track work in Jira and Confluence and prepare KPI-driven insights for client teams.

Responsibilities include developing metrics, creating PowerPoint presentations, and documenting procedures to support area processes. Strong Excel/PowerPoint skills and familiarity with design patterns and UX are valued.

Qualificações

• University degree in business administration, economics, computer engineering or related fields.
• Knowledge of design patterns and user experience.
• Advanced knowledge of Excel, PowerPoint, Jira and Confluence.
• Experience working with SLAs (service level agreements) is desirable.
• Analytical skills, KPI generation, proactivity, customer orientation and teamwork.

Responsabilidades

• Conduct client review meetings to analyze and validate results.
• Manage requests and tracking using Jira and Confluence for a client‑dedicated team.
• Coordinate with internal departments to address and fulfill requests.
• Develop metrics and KPIs (a plus).
• Prepare client presentations in PowerPoint.
• Write procedures to support area processes.

Conhecimentos

KPI generation

Analytical skills

Proactivity

Customer orientation

Teamwork

Design patterns

User experience

Formação académica

University degree in Business Administration/Economics/Computer Engineering

Ferramentas

Jira

Confluence

PowerPoint

Excel

Descrição da oferta de emprego

Responsibilities

• Conduct client review meetings to analyze and validate results.
• Manage requests and tracking using Jira and Confluence for a client‑dedicated team.
• Coordinate with internal departments to address and fulfill requests.
• Develop metrics and KPIs (a plus).
• Prepare client presentations in PowerPoint.
• Write procedures to support area processes.

Requirements

• University degree completed or in progress in Business Administration, Economics, Computer Engineering or related fields.
• Knowledge of design patterns and user experience.
• Advanced knowledge of Excel, PowerPoint, Jira and Confluence is valued.
• Experience working with SLAs (service level agreements) is desirable.
• Analytical skills, KPI generation, proactivity, customer orientation and teamwork.