Inside Sales Analyst

Jobtailor; Curitiba; Presencial; BRL 100 440 - 145 080; Tempo integral

Resumo da oferta

Jobtailor in Curitiba, Brazil is seeking a customer operations specialist to manage end-to-end order entry, quotations, and international email support. You will track orders, provide ETA details, and resolve discrepancies while coordinating with global teams.

The role requires a Bachelor’s degree in a related field and advanced English, with 2+ years in customer service or order management. Proficiency in Salesforce and MS Office is expected.

Qualificações

• Bachelor’s degree in Business Administration, International Trade, International Relations, Sales Management, or a related field.
• Advanced English proficiency (written and verbal)
• At least 2 years of experience in customer service, order management, or commercial operations.
• Strong organizational skills and ability to prioritize tasks effectively.
• High attention to detail in a fast-paced environment.
• Ability to manage multiple demands and priorities simultaneously.
• Strong interpersonal communication skills and ability to interact with global teams.
• Experience with Salesforce or the ability to quickly learn new systems.

Responsabilidades

• Manage end-to-end order entry process, ensuring accuracy and timely updates.
• Create, update, and maintain customer quotations within internal systems.
• Serve as primary point of contact for international customers via email.
• Communicate order status, tracking information, and ETA.
• Identify and resolve order discrepancies to ensure a positive customer experience.
• Prioritize and upscale requests to meet deadlines and SLAs.
• Collaborate with internal teams to resolve operational issues.
• Perform system inquiries and reporting to monitor orders and deliveries (e.g., SAP).
• Ensure proper process documentation and accurate, up-to-date records.
• Work effectively in a high-volume environment with strong organization and attention to detail.

Conhecimentos

Customer service

Order management

Communication

Time management

Attention to detail

Multitasking

Interpersonal communication

Formação académica

Bachelor's degree in Business Administration or related field

Ferramentas

Salesforce

Microsoft Office

Descrição da oferta de emprego

Responsibilities

• Manage the end-to-end order entry process, ensuring accuracy and timely updates of information.
• Create, update, and maintain customer quotations within internal systems.
• Serve as a primary point of contact for international customers, primarily through email communication.
• Communicate order status, tracking information, and estimated delivery dates (ETA).
• Identify and resolve order discrepancies, ensuring a positive customer experience.
• Prioritize and upscale requests as needed to meet deadlines and service level agreements (SLAs).
• Collaborate closely with internal teams to resolve operational issues.
• Perform system inquiries and reporting to monitor orders and deliveries (e.g., SAP).
• Ensure proper process documentation and maintain accurate, up-to-date records.
• Work effectively in a high‑volume environment while maintaining a high level of organization and attention to detail.

Requirements

• Bachelor’s degree in Business Administration, International Trade, International Relations, Sales Management, or a related field.
• Advanced English proficiency (particularly written communication, with good verbal communication skills).
• At least 2 years of experience in customer service, order management, or commercial operations.
• Strong organizational skills and ability to prioritize tasks effectively.
• High attention to detail and ability to work in a fast‑paced environment.
• Ability to manage multiple demands and priorities simultaneously.
• Strong interpersonal communication skills and ability to interact with global teams.
• Proficiency in Microsoft Office applications: Required: Outlook and Teams. Preferred: Excel and Word.
• Experience with Salesforce or the ability to quickly learn and adapt to new systems.