Sales Operations Analyst

Zoomcar; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Fortinet is seeking a Deal Desk Administrator to support Field and Inside Sales. You will manage deal registrations, pricing requests, and documentation while coordinating approvals across departments.

You’ll produce Salesforce reports, ensure policy compliance, and drive process improvements in a fast-paced team environment.

Qualificações

• Strong computer skills with advanced Excel.
• Experience with Analytic Tools and/or POS systems.
• Demonstrated initiative in resolving problems and working under pressure.
• Able to prioritize tasks in high-pressure environments.
• Excellent communication and inter-departmental collaboration skills.
• Self-starter who can work independently in a team.
• Customer-service oriented with problem-solving abilities.

Responsabilidades

• Serve as first level administrative contact for Field Sales and Inside Sales support.
• Daily management of Deal Desk including deal registrations and special pricing requests.
• Assist with documentation of Desk Deal requests.
• Facilitate and communicate necessary approvals for all requests.
• Provide metrics, tracking, and record management of deal desk requests.
• Ensure compliance with company policies regarding deal desk requests.
• Identify process improvements and sales training opportunities.
• Meet or beat published service level agreements for deal desk.
• Identify and analyze problems and resolve them within authority; involve supervisors or other departments as needed.
• Perform all job functions with a positive, professional attitude.
• Build custom Salesforce reports based on Rep/Manager needs.

Conhecimentos

Excel

Analytic tools

POS systems

Problem solving

Communication

Teamwork

Independence

Customer service

Inter-departmental collaboration

Ferramentas

Salesforce

Descrição da oferta de emprego

Responsibilities

• Serve as first level administrative contact for Field Sales and Inside Sales support.
• Daily management of Deal Desk including deal registrations and special pricing requests.
• Assist with documentation of Desk Deal requests
• Facilitate and communicate necessary approvals for all requests
• Provide metrics, tracking, and any required record management of deal desk requests
• Ensure compliance with company policies regarding deal desk requests
• Work with team and management to identify process improvement and/or sales training opportunities
• Meet or beat published service level agreements for deal desk.
• Able to identify and analyze problems and resolve them within the scope of his or her ability and authority; involves supervisor, other team members, technical support staff or other Fortinet departments as appropriate.
• Perform all job functions with a positive, professional attitude.
• Build custom Salesforce reports based on Rep/Manager needs.

Required Skills

• Strong computer skills with advanced skills in Excel
• Experience with Analytic Tools and/or Point of Sale (POS) systems a plus
• Demonstrated ability and willingness to take initiative in dealing with and resolving problems.
• Demonstrated ability to work effectively under pressure and prioritize tasks.
• Flexibility to adapt to constant change.
• Excellent communication and Inter-departmental skills.
• Demonstrated ability to maintain poise under stress and to respond quickly, logically, and patiently to questions or requests.
• Self-starter, demonstrated ability to work independently in a team environment.
• Demonstrated customer service orientation with comprehension of how to solve problems and provide reassurance.
• Strong verbal, written and interpersonal skills. Demonstrated by delivering clear, correct and timely communications and effectively working with others.

This position manages the customer facing, "reactive" side of Sales Operations. The primary responsibility of this role is to provide administration and operations’ support for a team of assigned field sales and inside sales staff specific to running the deal desk. The Analyst interacts with other departments within Fortinet to ensure that the sales department’s needs are met, including Order Management, Distribution, Finance etc.