Government Call Centre Agent | 1 year contract | Office hours

CGP Personnel; Região Norte; Sur place; BRL 111 000 - 134 000; Plein temps

Résumé du poste

CGP Personnel is seeking a customer service representative to handle feedback on licensing matters and respond to enquiries, both verbally and in writing. You will work closely with internal and external stakeholders to resolve issues while following established guidelines.

The role requires diploma level or higher, good attendance, and proficiency with Outlook and Word. Salary is 2,760 SGD per month on a 1-year non-renewable contract, with standard full-time hours near Upper Thomson MRT.

Qualifications

• Experience in customer service is preferred.
• Good attendance is expected.
• Able to use common office tools like Outlook, Word etc.

Responsabilités

• Handles feedback pertaining to licencing matters (outbound calls and emails).
• Comfortable in speaking to members of public and also provide written responses as necessary.
• To work closely with both internal and external stakeholders to resolve feedback.
• Follows guideline on feedback handling.
• To perform any ad hoc duties as assigned.

Connaissances

Customer service

Attendance

Office software

Formation

Diploma or higher

Outils

Outlook

Word

Description du poste

• Handles feedback pertaining to licencing matters (outbound calls and emails)

• Comfortable in speaking to members of public and also provide written responses as necessary

• To work closely with both internal and external stakeholders to resolve feedback

• Follows guideline on feedback handling

• To perform any ad hoc duties as assigned

Employment details

• Salary: $2760/month

• Working hours: Monday to Thursday: 8.30am - 6pm, Friday: 8.30am - 5.30pm

• Location: Near Upper Thomson Mrt

• Contract duration: 1 year (non-renewable)

Skills/competencies needed

• Experience in Customer Service is preferred

• Good attendance is expected

• Able to use common office tools like Outlook, Word etc

Requirements

• Minimum Diploma holders and above

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, veteran status, disability, or any other protected class.