Functional Consultant, ServiceNow, Mid-Level

Jobtailor; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil seeks an experienced ServiceNow Platform Administrator to drive process improvement and align IT with business goals.

You will manage ITSM workflows, service catalog, and approval processes, collaborate with business teams, and push best-practice adoption across large projects. Strong communication, conflict management, and a proactive mindset are essential; ITIL familiarity is preferred.

Qualificações

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, or a related field.
• 2 to 4 years of experience with the ServiceNow platform.
• Proven experience supporting and administering the platform.
• Experience working on medium- to large-scale projects.

Responsabilidades

• Promote understanding of ServiceNow platform capabilities among business teams.
• Identify opportunities to improve processes.
• Negotiate and encourage the adoption of best practices.
• Manage conflicts collaboratively and with a results-oriented approach.
• Provide support for and administer the ServiceNow platform.
• Manage and configure approval workflows.
• Maintain and manage the service catalog.
• Align and implement process improvement initiatives.
• Organize and prioritize platform requests.
• Serve as the liaison between business areas and the ServiceNow platform in a large-scale strategic project.

Conhecimentos

Consultative mindset

Results-oriented

Strong communication skills

Conflict management

Negotiation skills

Organizational skills

Proactive improvements

Formação académica

Bachelor’s degree

Ferramentas

ServiceNow Administration

Workflow Configuration

Service Catalog Management

Process Improvement

Agile Methodologies

Descrição da oferta de emprego

• Promote understanding of ServiceNow platform capabilities among business teams
• Identify opportunities to improve processes
• Negotiate and encourage the adoption of best practices
• Manage conflicts collaboratively and with a results-oriented approach
• Provide support for and administer the ServiceNow platform
• Manage and configure approval workflows
• Maintain and manage the service catalog
• Align and implement process improvement initiatives
• Organize and prioritize platform requests
• Serve as the liaison between business areas and the ServiceNow platform in a large-scale strategic project

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, or a related field
• 2 to 4 years of experience with the ServiceNow platform
• Proven experience supporting and administering the platform
• Experience working on medium- to large-scale projects
• Knowledge of ServiceNow platform administration, including workflows, service catalog, and business rules
• Experience managing and configuring approval workflows
• Knowledge of ITSM (IT Service Management)
• Familiarity with ITIL; Foundation certification or higher preferred
• Consultative and results-oriented mindset
• Strong communication skills for liaising between IT and business areas
• Conflict management and negotiation skills
• Ability to organize and prioritize requests
• Proactive approach to identifying improvements
• ServiceNow CSA (Certified System Administrator) certification is a plus but not required
• Experience in the retail or pharmaceutical sector is a plus but not required
• Knowledge of Agile methodologies such as Scrum or Kanban is a plus but not required

Core Competencies

Demonstrates expertise in ServiceNow platform administration, including workflows and service catalog management, while effectively liaising between IT and business teams to drive process improvements. Possesses strong communication and conflict management skills to support large-scale strategic projects.

Highest-signal resume keywords

• ServiceNow Platform Administration
• Approval Workflow Management
• ITSM Knowledge
• Strong Communication Skills
• ITIL Familiarity

ATS Optimization Keywords

Hard Skills

• ServiceNow Administration
• Workflow Configuration
• Service Catalog Management
• Process Improvement
• Agile Methodologies

Soft Skills

• Conflict Management
• Negotiation Skills
• Organizational Skills
• Results-Oriented Mindset

Certifications & Qualifications

• ITIL Foundation Certification
• ServiceNow CSA Certification

Industry Keywords

• Retail Sector
• Pharmaceutical Sector

Tools & Technologies

• ServiceNow