Sr. ServiceNow Developer

Orbia group; São Paulo; On-site; BRL 180,000 - 280,000; Full time

Job summary

Orbia Advance Corporation is seeking a seasoned ServiceNow Developer to design, implement, and optimize ITOM, HRSD, ITSM, and SP M processes across enterprise environments. You will collaborate with stakeholders, configure workflows, and drive automation while ensuring platform security and performance.

The role requires strong JavaScript, Glide API, and REST/SOAP expertise, plus hands-on experience with Flow Designer, Integration Hub, and MID Server.

Qualifications

• 5+ years of ServiceNow development in enterprise environments.
• Experience integrating ServiceNow with cloud and on-premises applications.
• ServiceNow CSA, CAD, CIS-HRSD & CIS-SPM certifications required.
• ServiceNow Discovery & Service Mapping knowledge is a plus.

Responsibilities

• Manage and resolve Incidents and Service Requests within defined SLAs, ensuring timely restoration of services and high user satisfaction.
• Analyses, troubleshoots, and provides functional and technical resolution for issues across ServiceNow modules.
• Develop, configure, and enhance ServiceNow reports, dashboards, applications, modules, and workflows to meet evolving business requirements.
• Implement and maintain core ServiceNow capabilities including SPM, ITSM, ITOM, HRSD, Virtual Agent, and Now Assist.
• Collaborate with IT and business stakeholders to gather, analyze, and translate requirements into effective solutions.
• Design, develop, and manage integrations with third-party systems using REST/SOAP APIs and scripting (JavaScript).
• Own end-to-end delivery of tasks and projects, from requirement definition through development, testing, and deployment.
• Ensure platform security, compliance, and adherence to IT governance policies and best practices.
• Provide technical support, end-user training, and guidance to drive adoption and effective platform usage.
• Work in an Agile delivery model, independently lead initiatives, manage stakeholder expectations, and stay current with ServiceNow releases and best practices.

Skills

ServiceNow development

JavaScript

ITOM/ITSM/SPM

CSA

CAD

CIS-HRSD

CIS-SPM

REST/SOAP APIs

Glide API

Angular

PowerShell

UI development (HTML/CSS)

Tools

ServiceNow Flow Designer

Integration Hub

MID Server

Virtual Agent

Now Assist

Job description

About Orbia

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Purpose of the roll

As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions to enhance IT Operation Management (ITOM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), IT Service Management (ITSM) and other business processes. This role involves collaborating with stakeholders, configuring workflows, and optimizing the ServiceNow platform to align with business needs. You will ensure the platform's stability, security, and performance while driving innovation through automation and integration.

Key Responsibilities

• Manage and resolve Incidents and Service Requests within defined SLAs, ensuring timely restoration of services and high user satisfaction.
• Analyze, troubleshoot, and provide functional and technical resolution for issues across ServiceNow modules
• Develop, configure, and enhance ServiceNow reports, dashboards, applications, modules, and workflows to meet evolving business requirements.
• Implement and maintain core ServiceNow capabilities including SPM, ITSM, ITOM, HRSD, Virtual Agent, and Now Assist.
• Collaborate with IT and business stakeholders to gather, analyze, and translate requirements into effective solutions.
• Design, develop, and manage integrations with third-party systems using REST/SOAP APIs and scripting (JavaScript).
• Own end-to-end delivery of tasks and projects, from requirement definition through development, testing, and deployment.
• Ensure platform security, compliance, and adherence to IT governance policies and best practices.
• Provide technical support, end-user training, and guidance to drive adoption and effective platform usage.
• Work in an Agile delivery model, independently lead initiatives, manage stakeholder expectations, and stay current with ServiceNow releases and best practices.

Education, Experience and Languaje

• Ability to translate requirements into technical deliverables.
• Technical Knowledge: Proficiency in JavaScript, Angular, PowerShell, Glide API, REST/SOAP APIs, and UI development (HTML, CSS).
• Automation & Scripting: Experience in scripting and workflow automation in ServiceNow.
• ServiceNow Modules: Strong knowledge of ITOM, ITSM, SPM or other modules Advantage.
• Tools & Platforms: Experience with ServiceNow Flow Designer, Integration Hub, Virtual Agent, Now Assist and MID Server.
• Communication Skills: Ability to translate business needs into technical solutions.
• Agile: Familiarity with SCRUM and Project management Agile methodologies.

Relevant Experience

• 5+ years of ServiceNow development experience in enterprise environments: mandatory.
• Experience integrating ServiceNow with cloud and on-premises applications.
• ServiceNow CSA, CAD, CIS-HRSD & CIS-SPM certifications must require.
• ServiceNow Discovery & Service Mapping knowledge is plus

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.

They offer a broad range of value-added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day