IT Support Analyst I

Jobtailor; São Paulo; Presencial; BRL 45 000 - 78 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, is seeking an IT helpdesk professional to provide technical support for computers, printers, email, network, and telephony. You will configure, maintain, and inventory equipment and software licenses, and assist with backups, antivirus, and updates.

The role includes user account management, setup of workstations, AV support for meetings, and ensuring compliance with LGPD. Familiarity with Microsoft 365 and ticketing systems is a plus.

Qualificações

• Pursuing or completed degree in Computer Science, Information Systems, Systems Analysis and Development, Computer Networks, or related fields.
• Basic knowledge of infrastructure including backups, antivirus, and firewalls.
• Knowledge of helpdesk tools or ticketing systems.
• Proficient in Microsoft Office.
• Previous experience in technical support/helpdesk is a plus.
• Experience with Microsoft 365 is a plus.
• Knowledge of information security and LGPD is a plus.

Responsabilidades

• Provide technical helpdesk support for internal users for computers, printers, email, network, telephony, and system access.
• Configure, maintain, and manage inventory of equipment and software licenses.
• Support infrastructure activities, including backups, antivirus, updates, and follow-up on tickets with IT vendors and partners.
• Create, modify, block, and deactivate user accounts and credentials.
• Prepare and configure workstations, install software, and set up new equipment.
• Support meetings and videoconferences by configuring audio/video equipment and providing support for the platforms in use.
• Perform basic connectivity and network infrastructure checks, assisting in identifying and reporting incidents.
• Support enforcement of information security policies and LGPD related to access and use of IT resources.
• Organize and manage equipment, peripherals, cables, and other IT resources.
• Document procedures, solutions, and technical guidance for the IT knowledge base.

Conhecimentos

Technical Support

User Account Management

Infrastructure Maintenance

Basic Networking

Backup Management

Antivirus Management

Firewall Knowledge

Software Installation

Ticketing Systems

Microsoft 365

Formação académica

Bachelor's degree in Computer Science, Information Systems, Systems Analysis and Development, Computer Networks, or related fields

Ferramentas

Helpdesk Tools

Ticketing Systems

Microsoft 365

Backup Software

Antivirus

Firewall

Audio/Video Equipment

Descrição da oferta de emprego

Provide technical (helpdesk) support to internal users for computers, printers, email, network, telephony, and system access
Configure, maintain, and manage inventory of equipment and software licenses
Support infrastructure activities, including backups, antivirus, updates, and follow-up on tickets with IT vendors and partners
Create, modify, block, and deactivate user accounts and credentials
Prepare and configure workstations, install software, and set up new equipment
Support meetings and videoconferences by configuring audio/video equipment and providing support for the platforms in use
Perform basic connectivity and network infrastructure checks, assisting in identifying and reporting incidents
Support enforcement of information security policies and LGPD (Brazilian General Data Protection Law) related to access and use of IT resources
Organize and manage equipment, peripherals, cables, and other IT resources
Document procedures, solutions, and technical guidance for the IT knowledge base

Requirements

• Currently pursuing (from the 3rd semester) or completed a degree in Computer Science, Information Systems, Systems Analysis and Development, Computer Networks, or related fields
• Basic knowledge of infrastructure, including backups, antivirus, and firewalls
• Knowledge of helpdesk tools or ticketing systems
• Proficient in Microsoft Office
• Previous experience in technical support/helpdesk is a plus
• Experience with Microsoft 365 is a plus
• Knowledge of information security and LGPD (Brazilian General Data Protection Law) is a plus

Core Competencies

Demonstrates proficiency in providing technical support for IT resources, including helpdesk operations, user account management, and infrastructure maintenance. Familiar with information security policies and compliance with LGPD, ensuring secure access and use of IT systems.

Highest-signal resume keywords

• Technical Support
• Helpdesk Tools
• Microsoft Office
• Information Security
• LGPD Compliance

ATS Optimization Keywords

Hard Skills

• Technical Support
• User Account Management
• Infrastructure Maintenance
• Basic Networking
• Backup Management
• Antivirus Management
• Firewall Knowledge
• Software Installation
• Ticketing Systems
• Microsoft 365

Industry Keywords

• Information Security
• LGPD
• IT Resources
• Technical Guidance

Tools & Technologies

• Helpdesk Tools
• Ticketing Systems
• Audio/Video Equipment