Facilities Management Director

Private Advertiser; Região Norte; On-site; BRL 600,000 - 900,000; Full time

Job summary

Private Advertiser seeks a Facilities Management Director to lead a portfolio of MA and IFM contracts across multiple sites. You will oversee account directors, operations, and client engagement, ensuring KPI and financial targets are met.

The role drives governance, mobilization and service transformation with a focus on continuous improvement and strategic growth. A senior leader with 10–15 years FM experience is preferred.

Qualifications

• Bachelor's Degree in Facilities Management or a related discipline.
• 10–15 years of relevant Facilities Management experience.
• Minimum 5 years in a senior leadership, account management or portfolio management capacity.
• Proven experience managing a portfolio of MA and/or Integrated Facilities Management contracts.
• Experience managing large-scale, multi-site facilities operations.
• Strong track record in client management, contract management, financial management and operational leadership.
• Experience leading multi-disciplinary FM teams and outsourced service partners.
• Experience in tendering, mobilization and transition of FM contracts will be advantageous.

Responsibilities

• Lead and manage a portfolio of MA and IFM contracts across multiple sites and clients.
• Provide leadership to Account Directors, Operations Directors, Facilities Managers, engineers and teams.
• Ensure achievement of contractual KPIs, SLAs, service standards and financial targets.
• Establish governance, reporting and escalation frameworks across the portfolio.
• Conduct regular portfolio reviews covering operations, financials, manpower, safety and compliance.
• Drive consistency and sharing of best practices across MA and IFM accounts.
• Oversee the delivery of FM services including M&E, building maintenance, cleaning, security, landscaping, fire safety.
• Support contract renewals and client retention strategies.

Skills

Portfolio management

Leadership

Client management

Contract management

Financial management

Strategic planning

Stakeholder management

Manpower planning

Tender & business development

Mobilization & transition

Regulatory governance

Crisis management

Education

Bachelor's Degree in FM/related

Job description

The Facilities Management Director is responsible for the strategic, operational and commercial leadership of a portfolio of Managing Agent (MA) and Integrated Facilities Management (IFM) contracts.

The role provides overall leadership across account management, facilities operations, client engagement, financial performance, contract governance, technical services, manpower management, service partner management, business development, mobilization and service transformation.

The Director will oversee multiple accounts and operational teams, ensuring consistent service delivery, contractual compliance, client satisfaction, financial sustainability and continuous improvement across the portfolio.

Key Responsibilities:

Portfolio & Account Leadership:

• Lead and manage a portfolio of MA and IFM contracts across multiple sites and clients.

• Provide leadership and oversight to Account Directors, Operations Directors, Facilities Managers, engineers and supporting teams.

• Ensure achievement of contractual KPIs, SLAs, service standards and financial targets.

• Establish effective governance, reporting and escalation frameworks across the portfolio.

• Conduct regular portfolio and account performance reviews covering operations, financials, manpower, safety, compliance and client matters.

• Provide senior management intervention for critical operational, contractual and client issues.

• Drive consistency and sharing of best practices across MA and IFM accounts.

MA & IFM Service Delivery:

• Oversee the delivery of both Managing Agent and Integrated Facilities Management services.

• Manage hard and soft FM services including M&E systems, building maintenance, cleaning, security, landscaping, fire safety and specialist services.

• Oversee planned preventive maintenance, corrective maintenance, project and improvement works.

• Ensure proper asset management, statutory compliance, condition assessment and lifecycle planning.

• Manage outsourced contractors and service partners to achieve contractual and performance requirements.

• Drive operational improvements, productivity and service quality across the portfolio.

Client & Commercial Management:

• Act as senior management representative for key clients and strategic accounts.

• Build strong relationships with clients, government agencies and key stakeholders.

• Lead senior-level governance meetings, performance reviews and strategic discussions.

• Take ownership of portfolio financial performance including revenue, operating costs, manpower costs, budgets, forecasts and profitability.

• Oversee variations, additional works, claims and other significant commercial matters.

• Support contract renewals, extensions and client retention strategies.

Growth, Tender & Mobilization:

• Support business development and growth of the organization's MA and IFM portfolio.

• Participate in major tenders, proposals, tender interviews and client presentations.

• Review manpower models, operating strategies, technical proposals and commercial assumptions.

• Provide executive oversight for mobilization and transition of newly awarded contracts.

• Ensure operational readiness covering manpower, systems, assets, service partners, documentation and governance.

• Identify opportunities to expand services and strengthen long-term client partnerships.

Qualification & Experience:

• Bachelor's Degree in Facilities Management, Engineering, Building Services, Building/Property Management or a related discipline.

• Minimum 10 - 15 years of relevant Facilities Management experience, preferably including at least 5 years in a senior leadership, account management or portfolio management capacity.

• Proven experience managing a portfolio of Managing Agent and/or Integrated Facilities Management contracts.

• Experience managing large-scale, multi-site or complex facilities operations.

• Strong track record in client management, contract management, financial management and operational leadership.

• Experience leading multi-disciplinary FM teams and outsourced service partners.

• Experience in tendering, mobilization and transition of FM contracts will be advantageous.

• Experience managing government, institutional, infrastructure or other complex facilities portfolios will be advantageous.

Key Competencies:

• Portfolio and multi-account management

• MA and IFM operational management

• Strategic client and stakeholder management

• Contract and commercial management

• Financial and P&L management

• Leadership and manpower planning

• Technical and regulatory governance

• Tender and business development

• Mobilization and transition management

• Technology, innovation and sustainability

• Crisis management and operational problem-solving