Complex Manager

YTC BUILDING SERVICES PTE LTD; Região Norte; Presencial; BRL 120 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Lunch provided

Medical insurance

AWS

Resumo da oferta

YTC Building Services Pte Ltd is seeking a highly motivated Complex Manager to oversee operations, maintenance, administration, and financial management for a mixed-use development including a retail complex and hotel components.

You will lead the on-site team, coordinate with contractors, and report to the Management Council and property owners to ensure safe, compliant, and efficient facility management.

Qualificações

• Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or a related discipline.

Responsabilidades

• Oversee the daily operations and maintenance of the property.
• Ensure building services and systems are properly maintained.
• Plan preventive maintenance programmes and asset replacement plans.
• Monitor contractors' performance and compliance with contracts.
• Attend to emergencies and coordinate prompt resolution.
• Ensure compliance with BMSMA, WSH, Fire Safety regulations, and other legislation.
• Prepare reports, budgets, and operational updates.
• Organise and attend Council Meetings, AGMs, and EGMs.
• Maintain contracts, licenses, and certifications.
• Prepare annual budgets and monitor operating expenditure.
• Review monthly financial reports and propose cost-saving initiatives.
• Manage procurement, quotations, tenders, and contract administration.
• Ensure financial controls and budget compliance.
• Build and maintain relationships with tenants, hotel operators, contractors and authorities.
• Lead and develop the on-site team, allocate work, and drive service excellence.
• Coordinate upgrading works and major repairs with stakeholders.

Conhecimentos

Leadership

Negotiation

Interpersonal skills

Microsoft Office

FM software

Formação académica

Degree or Diploma in Property Management/Facilities Management/Building Services/Engineering/Estate Management

Ferramentas

FM software

Descrição da oferta de emprego

Job Summary

We are seeking a highly motivated, hands‑on, and experienced Complex Manager to oversee the overall operations, maintenance, administration, and financial management of a mixed commercial development comprising a retail complex and hotel components. The successful candidate will ensure the property is well‑maintained, operates efficiently, complies with all statutory requirements, and delivers a safe and pleasant environment for owners, tenants, guests, and visitors.

The Complex Manager will lead the on‑site management team, coordinate with contractors and service providers, liaise with stakeholders, and provide strategic and operational support to the Management Council and property owners.

Key Responsibilities

Property & Facilities Management

• Oversee the daily operations and maintenance of the property.
• Ensure all building services, including M&E systems, lifts, fire protection systems, security, cleaning, landscaping, and other facilities, are properly maintained.
• Plan and implement preventive maintenance programmes and asset replacement plans.
• Monitor contractors' performance and ensure compliance with contract specifications and service standards.
• Attend to emergency situations and coordinate prompt resolution.

Administration & Compliance

• Ensure compliance with the Building Maintenance and Strata Management Act (BMSMA), Workplace Safety and Health (WSH) requirements, Fire Safety regulations, and other applicable legislation.
• Prepare reports, management papers, budgets, and operational updates.
• Organise and attend Council Meetings, Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs).
• Maintain proper records, statutory documents, contracts, licences, and certifications.

Financial Management

• Prepare annual budgets and monitor operating expenditure.
• Review monthly financial reports and recommend cost‑saving initiatives.
• Manage procurement, quotations, tenders, and contract administration.
• Ensure proper financial controls and compliance with approved budgets.

Stakeholder & Tenant Management

• Build and maintain positive relationships with subsidiary proprietors, tenants, hotel operators, contractors, consultants, and government agencies.
• Handle feedback, complaints, and operational issues professionally and promptly.
• Support tenant fit‑out, renovation, and reinstatement works.

Team Leadership

• Lead, supervise and mentor on‑site team.
• Allocate work, monitor performance, and ensure service excellence.
• Foster teamwork and promote continuous improvement within the organisation.

Project Management

• Manage upgrading works, capital improvement projects, and major repairs.
• Coordinate consultants, contractors, and stakeholders to ensure projects are completed on time, within budget, and to the required quality standards.

Requirements

• Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or a related discipline.
• Minimum 5–8 years of relevant property or facilities management experience, with at least 3 years in a managerial or supervisory role.
• Good knowledge of the Building Maintenance and Strata Management Act (BMSMA) and relevant statutory regulations.
• Experience managing mixed‑use developments, commercial properties, retail centres, hotels, or integrated developments will be an advantage.
• Strong leadership, communication, negotiation, and interpersonal skills.
• Ability to manage multiple priorities, resolve issues effectively, and work under pressure.
• Proficient in Microsoft Office applications and property management software.

Personal Attributes

• Strong leadership and decision‑making abilities.
• Excellent organisational and planning skills.
• Customer‑focused with a service‑oriented mindset.
• High level of integrity, professionalism, and accountability.
• Resourceful, proactive, and able to work independently.
• Calm and composed in handling emergencies and challenging situations.

What We Offer

• Competitive remuneration package.
• AWS.
• Medical and insurance benefits.
• Lunch provided.
• A dynamic and collaborative working environment.