Enrollment Agent – School Unit Support

Jobtailor; Rio de Janeiro; Presencial; BRL 27 900 - 44 640; Tempo integral

Resumo da oferta

Jobtailor is seeking a detail‑oriented customer support associate in Brazil to respond to school unit inquiries via WhatsApp, online chat, and the ticketing system. You will manage emails, route requests across departments, and help maintain data accuracy.

Applicants should have a high school diploma, strong written and verbal communication, Excel proficiency, and prior helpdesk experience, especially with school financial routines.

Qualificações

• High school diploma (completed).
• Strong written and verbal communication (clarity, good grammar, and a humanized tone).
• Ability to quickly handle multiple channels and systems.
• Functional proficiency in Excel (organizing spreadsheets and data).
• Previous experience in customer service or internal support (Helpdesk/Customer Success).
• Experience with school financial routines (basic knowledge of calculating scholarships, discounts, fines, etc.).

Responsabilidades

• Provide support to schools: Respond to requests and inquiries from school units via WhatsApp, online chat, and the ticketing system.
• Email management: Monitor and route requests coming from other departments and units in an organized manner.
• Focus on quality and efficiency: Track daily productivity targets and customer satisfaction levels.
• Continuous improvement: Report atypical or out-of-standard cases for group discussion and alignment.
• Team alignment: Actively participate in weekly team meetings.

Conhecimentos

Strong written communication

Strong verbal communication

Problem solving

Attention to detail

Formação académica

High school diploma

Ferramentas

WhatsApp

Online chat

Ticketing system

Excel

Descrição da oferta de emprego

• Provide support to schools: Respond to requests and inquiries from school units via WhatsApp, online chat, and the ticketing system.
• Email management: Monitor and route requests coming from other departments and units in an organized manner.
• Focus on quality and efficiency: Track daily productivity targets and customer satisfaction levels.
• Continuous improvement: Report atypical or out-of-standard cases for group discussion and alignment.
• Team alignment: Actively participate in weekly team meetings.

Requirements

• High school diploma (completed).
• Strong written and verbal communication (clarity, good grammar, and a humanized tone).
• Ability to quickly handle multiple channels and systems.
• Functional proficiency in Excel (organizing spreadsheets and data).
• Previous experience in customer service or internal support (Helpdesk/Customer Success).
• Experience with school financial routines (basic knowledge of calculating scholarships, discounts, fines, etc.).

Core Competencies

Demonstrates strong written and verbal communication skills while effectively managing multiple channels and systems to provide exceptional customer service. Proficient in Excel for organizing data and experienced in school financial routines to support internal operations.

Highest-signal resume keywords

• Customer Service Experience
• Strong Written Communication
• Strong Verbal Communication
• Functional Proficiency In Excel
• Experience With School Financial Routines

ATS Optimization Keywords

Hard Skills

• Excel Proficiency
• Customer Service
• Helpdesk Support
• Data Organization
• Ticketing System Management

Soft Skills

• Effective Communication
• Team Collaboration
• Problem-Solving
• Adaptability
• Attention To Detail

Industry Keywords

• School Financial Routines
• Customer Satisfaction
• Productivity Tracking
• Internal Support

Tools & Technologies

• WhatsApp
• Online Chat
• Ticketing System