Customer Service Representative

Jobtailor; São Paulo; Presencial; BRL 42 000 - 66 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, is seeking a dedicated Billing and Contracts Specialist to support customer inquiries, process contracts, and manage billing operations. You will handle purchase orders, invoicing, and dispute resolution while ensuring accurate documentation and smooth collaboration with sales teams.

The ideal candidate demonstrates expertise in customer interaction management and contract processing, with strong attention to detail and problem-solving skills.

Qualificações

• Demonstrates expertise in customer interaction management, contract processing, and billing operations.
• Proficient in resolving disputes and maintaining accurate documentation to support sales and customer service functions.
• Experience with invoice processing and contract management workflows is desirable.

Responsabilidades

• Responds to customer, sales representative, and sales management inquiries via phone, email, fax, and Microsoft Teams.
• Documents and maintains customer interactions, cases, and requests in designated systems.
• Sets up, maintains, modifies, and reconciles customer and sales representative contracts.
• Processes contract renewals, expirations, transfers, and cancellations.
• Processes purchase orders and contract shipping orders, and resolves order holds.
• Prepares billing requirements, contract statements, and supports invoicing.
• Generates billing corrections by researching discrepancies, validating support, and coordinating updates with internal partners.
• Researches and resolves invoice, billing, and payment disputes.
• Manages customer portal registrations and invoice submissions.

Conhecimentos

Customer Interaction Management

Contract Processing

Billing Operations

Dispute Resolution

Documentation Management

Ferramentas

Microsoft Teams

Customer Portal Systems

Descrição da oferta de emprego

• Responds to customer, sales representative, and sales management inquiries via phone, email, fax, and Microsoft Teams.
• Documents and maintains customer interactions, cases, and requests in designated systems.
• Sets up, maintains, modifies, and reconciles customer and sales representative contracts.
• Processes contract renewals, expirations, transfers, and cancellations.
• Processes purchase orders and contract shipping orders, and resolves order holds.
• Prepares billing requirements, contract statements, and supports invoicing.
• Generates billing corrections (e.g., invoice adjustments, credit/debit memos, and rebills) by researching discrepancies, validating support, and coordinating updates with internal partners.
• Researches and resolves invoice, billing, and payment disputes.
• Manages customer portal registrations and invoice submissions.

Requirements

Core Competencies

Demonstrates expertise in customer interaction management, contract processing, and billing operations. Proficient in resolving disputes and maintaining accurate documentation to support sales and customer service functions.

Highest-signal resume keywords

• Customer Interaction Management
• Contract Processing
• Billing Operations
• Dispute Resolution
• Documentation Management

ATS Optimization Keywords

Hard Skills

• Contract Management
• Billing Adjustments
• Invoice Processing
• Purchase Order Processing
• Data Entry

Soft Skills

• Communication
• Problem-Solving
• Attention to Detail

Industry Keywords

• Customer Service
• Sales Support
• Contract Renewals
• Order Management

Tools & Technologies

• Microsoft Teams
• Customer Portal Systems