Collections Agent – TEMPORARY

Jobtailor

Rio de Janeiro

Presencial

BRL 40 000 - 65 000

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor in Rio de Janeiro is seeking a debt collection specialist to manage outbound and inbound calls, using an automatic dialer, while validating data to support negotiations.

The role focuses on recovering arrears, with occasional multichannel support via WhatsApp, chat, and email. Strong numerical, verbal and written communication skills and prior collections experience are required.

Qualificações

High school diploma or equivalent.
Numerical aptitude and negotiation skills.
Strong verbal and written communication skills.
Experience in customer collections.

Responsabilidades

Direct involvement in the Collections operation: Perform outbound phone contacts (using an automatic dialer) and handle inbound calls with the schools' financial contacts.
Data validation: Review contracts, financial records and the financial contact's history to support negotiations.
Negotiation of outstanding amounts: Negotiate open balances with the focus on debt recovery and resolving arrears.
Multichannel support as needed: While the primary focus is 100% phone-based, you may also provide support via WhatsApp, chat and/or email at specific moments of the operation.
Systems management: Enter, extract and update information in negotiation systems in real time during interactions.
Support and clarifications: Address questions from financial contacts and/or school units clearly and empathetically.

Conhecimentos

Negotiation skills

Verbal communication

Written communication

Numerical aptitude

Formação académica

High school diploma or equivalent

Ferramentas

Automatic Dialer

Negotiation Systems

Chat

Descrição da oferta de emprego

Direct involvement in the Collections operation: Perform outbound phone contacts (using an automatic dialer) and handle inbound calls with the schools' financial contacts;
Data validation: Review contracts, financial records and the financial contact's history to support negotiations;
Negotiation of outstanding amounts: Negotiate open balances with the focus on debt recovery and resolving arrears;
Multichannel support as needed: While the primary focus is 100% phone-based, you may also provide support via WhatsApp, chat and/or email at specific moments of the operation;
Systems management: Enter, extract and update information in negotiation systems in real time during interactions;
Support and clarifications: Address questions from financial contacts and/or school units clearly and empathetically.

Requirements

High school diploma or equivalent;
Numerical aptitude and negotiation skills;
Strong verbal and written communication skills;
Experience in customer collections.

Core Competencies

Demonstrates expertise in customer collections, negotiation, and effective communication with financial contacts. Proficient in data validation and real-time systems management to support debt recovery efforts.

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