Daraz LK-Key Account Manager-General Merchandise

Alibaba; Colombo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Alibaba seeks an experienced General Merchandise Key Account Manager to lead a portfolio of strategic partners across retail, e-commerce, and marketplace channels. You will drive revenue, margins, and growth by building strong relationships with brand owners, distributors, and retailers, while developing tailored account plans and promotional calendars.

You will negotiate terms, analyze performance data, and collaborate with category, marketing, and supply chain teams to ensure successful

Qualificações

• Bachelor's degree in Business Administration, Marketing, Retail Management, Commerce, or a related field.
• Around 3 years of experience in key account management, B2B sales, business development, or trade marketing within general merchandising, retail, e-commerce, or marketplace environments.
• Proven experience managing customer accounts and delivering against sales targets.
• Strong understanding of general merchandise categories, e-commerce platforms, and online or offline trade mechanics.
• Excellent communication, negotiation, and presentation skills in English; additional languages are a plus.
• Good analytical skills with the ability to interpret sales data and prepare clear, insightful reports.
• Proficiency in Microsoft Excel, PowerPoint, and CRM or sales analytics tools.
• Willingness to travel for customer meetings, market visits, and business reviews as required.

Responsabilidades

• Manage a portfolio of key general merchandise accounts, delivering against revenue, margin, and growth targets.
• Build and maintain strong commercial relationships with brand owners, distributors, marketplace sellers, and retail partners.
• Develop and execute account plans, joint business plans, and promotional calendars tailored to each customer's objectives.
• Identify and convert opportunities for new product listings, range expansion, cross-category selling, and market share growth.
• Lead commercial negotiations on pricing, trade terms, promotional support, and annual agreements.
• Partner with category, marketing, supply chain, and operations teams to ensure seamless product launches, availability, and order fulfillment.
• Analyze sales performance, inventory levels, market trends, and competitive activity to provide actionable insights and recommendations.
• Prepare and present account reviews, forecasting reports, and business performance summaries to internal and external stakeholders.
• Resolve customer issues and ensure a high standard of service and account satisfaction.

Conhecimentos

Key account management

B2B sales

Negotiation

Presentation skills

Customer relationship

Analytical skills

Travel willingness

English communication

Formação académica

Bachelor's degree in Business Administration

Ferramentas

Excel

PowerPoint

CRM tools

Sales analytics tools

Descrição da oferta de emprego

• Manage a portfolio of key general merchandise accounts, delivering against revenue, margin, and growth targets.
• Build and maintain strong commercial relationships with brand owners, distributors, marketplace sellers, and retail partners.
• Develop and execute account plans, joint business plans, and promotional calendars tailored to each customer's objectives.
• Identify and convert opportunities for new product listings, range expansion, cross-category selling, and market share growth.
• Lead commercial negotiations on pricing, trade terms, promotional support, and annual agreements.
• Partner with category, marketing, supply chain, and operations teams to ensure seamless product launches, availability, and order fulfillment.
• Analyze sales performance, inventory levels, market trends, and competitive activity to provide actionable insights and recommendations.
• Prepare and present account reviews, forecasting reports, and business performance summaries to internal and external stakeholders.
• Resolve customer issues and ensure a high standard of service and account satisfaction.

Position Requirement

• Bachelor's degree in Business Administration, Marketing, Retail Management, Commerce, or a related field.
• Around 3 years of experience in key account management, B2B sales, business development, or trade marketing within general merchandising, retail, e-commerce, or marketplace environments.
• Proven experience managing customer accounts and delivering against sales targets.
• Strong understanding of general merchandise categories, e-commerce platforms, and online or offline trade mechanics.
• Excellent communication, negotiation, and presentation skills in English; additional languages are a plus.
• Good analytical skills with the ability to interpret sales data and prepare clear, insightful reports.
• Proficiency in Microsoft Excel, PowerPoint, and CRM or sales analytics tools.
• Willingness to travel for customer meetings, market visits, and business reviews as required.