Daraz LK-Key Account Manager-FMCG

Alibaba; Colombo; Presencial; BRL 42 000 - 62 000; Tempo integral

Resumo da oferta

Alibaba in Paraná, Brazil, seeks an Account Manager to manage a portfolio of assigned accounts, ensuring service levels and customer satisfaction. You will build relationships with buyers, category managers, and operations contacts, and support account plans and promotional calendars.

You will coordinate with internal teams including category, marketing, supply chain, and finance to deliver commitments on time, track sales performance, and identify growth opportunities.

Qualificações

• Bachelor's degree in business/marketing or related field.
• 1-3 years in account management, B2B sales, customer success or related roles.
• Familiarity with e-commerce platforms, online trade terms, distribution or retail operations.
• Strong analytical skills to interpret sales data and prepare reports.
• Excellent English communication; additional languages a plus.
• Proficiency in Excel, PowerPoint and CRM or sales tools.
• Willingness to travel for customer meetings and reviews.

Responsabilidades

• Manage a portfolio of assigned accounts ensuring service levels and order fulfillment.
• Build and maintain relationships with buyers, category managers, and operations contacts.
• Support development and execution of account plans, joint business plans, and promotional calendars.
• Coordinate with internal teams to deliver account commitments on time.
• Track sales performance, stock levels, and promotional results; prepare account reviews and reports.
• Identify opportunities for account growth, range expansion, and process improvements.
• Assist in negotiations, pricing discussions, and renewals with guidance from senior leadership.
• Resolve customer issues and queries promptly and professionally.

Conhecimentos

Account management

B2B sales

Customer success

Sales analytics

Formação académica

Bachelor's degree in Business Administration/Marketing

Diploma or Bachelor's degree in related field

Ferramentas

CRM

Excel

PowerPoint

Descrição da oferta de emprego

• Manage a portfolio of assigned accounts, ensuring consistent service levels, order fulfillment, and customer satisfaction.
• Build and maintain strong relationships with buyers, category managers, and operations contacts at customer organizations.
• Support the development and execution of account plans, joint business plans, and promotional calendars.
• Coordinate with internal teams including category, marketing, supply chain, and finance to deliver account commitments on time.
• Track sales performance, stock levels, and promotional results; prepare regular account reviews and sales reports.
• Identify opportunities for account growth, range expansion, and process improvement within assigned accounts.
• Assist in commercial negotiations, pricing discussions, and contract renewals under guidance from senior leadership.
• Resolve customer issues and queries in a timely and professional manner.

Position Requirement

• Diploma or bachelor's degree in business administration, Marketing, or a related field. A bachelor's degree is an added advantage.
• 1-3 years of experience in account management, B2B sales, customer success, trade marketing, or a related role within e-commerce or emerging industries such as fashion, FMCG or retail etc.
• Familiarity with e-commerce platforms, online trade terms, distribution or retail operations.
• Good analytical skills with the ability to interpret sales data and prepare clear reports.
• Strong communication and interpersonal skills in English; additional languages are a plus.
• Proficiency in Microsoft Excel, PowerPoint, and CRM or sales tools.
• Willingness to travel for customer meetings and business reviews as required.