Daraz LK-Key Account Manager

Alibaba Group; Colombo; Presencial; BRL 40 000 - 80 000; Tempo integral

Resumo da oferta

Alibaba Group is seeking an Account Manager to oversee a portfolio of key clients in the e-commerce sector. You will manage relationships with buyers, category managers, and operations teams while coordinating cross-functional efforts to meet account commitments.

Ideal candidates have 1–3 years in related roles, strong data analysis skills, and fluency in English. A degree in business is preferred, and travel may be required for business reviews and customer meetings.

Qualificações

• Diploma or bachelor’s in business administration, Marketing or related field.
• 1-3 years of experience in account management, B2B sales, customer success, or related roles in e-commerce or emerging industries.
• Familiarity with e-commerce platforms, online trade terms, distribution or retail operations.
• Good analytical skills to interpret sales data and prepare reports.
• Strong English communication; additional languages are a plus.
• Proficiency in Microsoft Excel, PowerPoint, and CRM or sales tools.
• Willingness to travel for customer meetings and reviews.

Responsabilidades

• Manage a portfolio of assigned accounts ensuring consistent service levels, order fulfillment, and customer satisfaction.
• Build and maintain strong relationships with buyers, category managers, and operations contacts at customer organizations.
• Support the development and execution of account plans, joint business plans, and promotional calendars.
• Coordinate with internal teams including category, marketing, supply chain, and finance to deliver account commitments on time.
• Track sales performance, stock levels, and promotional results; prepare regular account reviews and sales reports.
• Identify opportunities for account growth, range expansion, and process improvement within assigned accounts.
• Assist in commercial negotiations, pricing discussions, and contract renewals under guidance from senior leadership.
• Resolve customer issues and queries in a timely and professional manner.

Conhecimentos

Account management

B2B sales

Customer success

CRM tools

Data analysis

Formação académica

Bachelor's degree in business

Ferramentas

Excel

PowerPoint

CRM software

Descrição da oferta de emprego

• Manage a portfolio of assigned accounts, ensuring consistent service levels, order fulfillment, and customer satisfaction.
• Build and maintain strong relationships with buyers, category managers, and operations contacts at customer organizations.
• Support the development and execution of account plans, joint business plans, and promotional calendars.
• Coordinate with internal teams including category, marketing, supply chain, and finance to deliver account commitments on time.
• Track sales performance, stock levels, and promotional results; prepare regular account reviews and sales reports.
• Identify opportunities for account growth, range expansion, and process improvement within assigned accounts.
• Assist in commercial negotiations, pricing discussions, and contract renewals under guidance from senior leadership.
• Resolve customer issues and queries in a timely and professional manner.

Position Requirement

• Diploma or bachelor's degree in business administration, Marketing, or a related field. A bachelor's degree is an added advantage.
• 1-3 years of experience in account management, B2B sales, customer success, trade marketing, or a related role within e-commerce or emerging industries such as fashion, FMCG or retail etc.
• Familiarity with e-commerce platforms, online trade terms, distribution or retail operations.
• Good analytical skills with the ability to interpret sales data and prepare clear reports.
• Strong communication and interpersonal skills in English; additional languages are a plus.
• Proficiency in Microsoft Excel, PowerPoint, and CRM or sales tools.
• Willingness to travel for customer meetings and business reviews as required.