Customer Support

GE Transport; Contagem; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a detail-oriented professional to join their Digital Mine Team. In this dynamic role, you will be responsible for generating customer quotes, managing orders, and ensuring timely deliveries. Your expertise in Microsoft Office, particularly Excel, and your strong analytical skills will be essential in monitoring fulfilment indicators and maintaining customer satisfaction. This forward-thinking organization values diversity and inclusion, creating an environment where every team member can thrive and contribute to innovative solutions that enhance global supply chains. Join a team dedicated to making a meaningful impact in the mining industry.

Qualificações

• Advanced skills in Microsoft Office, particularly Excel.
• Proficient in ERP systems, preferably Oracle.

Responsabilidades

• Generate customer quotes and fulfill orders efficiently.
• Monitor fulfilment indicators like on-time delivery and inventory.

Conhecimentos

Microsoft Office

Excel

ERP Systems

Analytical Skills

Problem-Solving Skills

Customer Relationship Management

Attention to Detail

Time Management

Advanced English

Descrição da oferta de emprego

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

You will be working with the Digital Mine Team, responsible for fulfilling customer orders. We support our global customers by providing exceptional value-adding services and support through strong partnerships and high-quality performance. By creating a global organization with standard processes, we will drive growth and increase revenue year over year.

How will you make a difference?

In Supply Chain – Digital Mine (DM), you will be responsible for all actions related to generating day-to-day customer quotes and fulfilling their orders as well as following up on outstanding accounts receivable.
Support the control of Fulfilment area indicators such as Back Orders, On-time Delivery, Inventory value, and inventory turns.

What do we want to know about you?

1. Work in dynamic and challenging environments where quality and delivery time are of fundamental importance for customer satisfaction;
2. Advanced skills with Microsoft Office, especially Excel;
3. Proficient knowledge of an ERP system (Oracle desirable);
4. Strong mining industry knowledge and experience in working across various functions, businesses, and regions;
5. High attention to detail;
6. Ability to work independently and proactively;
7. Strong analytical and problem-solving skills;
8. Build and maintain relationships with the Supply Chain team as well as other functions within the business;
9. Ability to prioritize and manage multiple tasks simultaneously;
10. Interest in developing skills for customer relationship management;
11. Advanced English (Spoken and Written).

What will your typical day look like?

1. In consultation with the DM Fulfilment manager, place inventory requisitions, clear and receipt inventory, and arrange shipments to execute on-time deliveries to customers.
2. Develop an efficient and accurate system for monitoring all open purchase orders.
3. Deliver a weekly purchase order report to management regarding progress against promised delivery dates.
4. Act as DM Fulfilment’s communication point, working with the accounts payable and receivable teams on any pricing or invoice queries that might arise.
5. Attend to ad hoc queries and requests that might assist with the fulfilment of customer orders in a timely and accurate manner as well as receiving payments on time.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.