(Fluent English, logistics) Product Support Consultant (Argentina)

SupportYourApp; Buenos Aires; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

Join a leading Support-as-a-Service company as a Product Support Consultant and thrive in a fully remote, multicultural environment. You'll provide exceptional customer support while developing your skills and achieving challenging goals. This innovative firm values its team and fosters a positive atmosphere, offering a fixed schedule and opportunities for self-development. If you're passionate about tech and customer happiness, this role is perfect for you!

Serviços

Fixed schedule

Fully remote work opportunity

Inclusive international environment

Bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management

Qualificações

• Excellent English skills required for effective communication.
• Experience in a customer support role is essential.

Responsabilidades

• Provide exceptional customer support via calls, chats, and emails.
• Build positive relationships with customers and meet team KPIs.

Conhecimentos

Fluent English (C1)

Customer support experience

Analytical skills

Problem-solving mindset

Logistics background

Ferramentas

CRM systems

Descrição da oferta de emprego

(Fluent English, logistics) Product Support Consultant (Argentina)

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Product Support Consultant and thrive in a multicultural and multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Here's what you'll do:

1. Provide exceptional customer support via calls, chats, and emails
2. Build positive and long-lasting relationships with customers
3. Meet team KPIs
4. Stay up-to-date with cutting-edge technology
5. Securely handle customers' sensitive information
6. Apply the latest customer happiness practices
7. Maintain knowledge of our client's products and services
8. Communicate with developers and other departments of various IT companies

What you need to succeed:

• Excellent English skills (C1 for both spoken and written)
• Experience in a customer support role in a start-up environment
• Background in logistics
• Analytical and research skills
• Strong problem-solving mindset
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Great pluses:

• Experience with CRM systems

Benefits and perks include:

• Fixed schedule: Monday to Friday, 11 AM - 8 PM Argentina time
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Opportunities for self-development

About us:

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. Since 2010, we've become industry leaders with 8 hubs globally, working with clients from over 30 countries and speaking over 60 languages. We value our team and foster a positive, caring environment. We welcome diverse backgrounds and invite you to send your CV in English highlighting your skills! Visit us at www.supportyourapp.com.