(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

SupportYourApp; Brasília; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Customer Support Consultant for a luxury brand, where you can thrive in a multicultural environment from the comfort of your home. This role offers the opportunity to provide exceptional support while mastering new skills and achieving challenging goals. Enjoy flexible schedules with rotating shifts and a supportive management team that values your growth. If you're passionate about customer service and eager to contribute to a leading SaaS provider, this is the perfect opportunity to unlock your potential!

Serviços

Fully remote work

Paid intensive training

Good bonuses for referrals

Work-life balance

Responsive management

Qualificações

• Fluent in German and English (C1 level) required.
• Previous experience in luxury customer support is essential.

Responsabilidades

• Provide exceptional customer support via chats and emails.
• Build positive relationships with customers and handle inquiries.

Conhecimentos

Fluent in German

Fluent in English

Customer Support Experience

Attention to Detail

Sales Experience

Ferramentas

CRM Software

Personal Laptop

Descrição da oferta de emprego

(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

3 weeks ago Be among the first 25 applicants

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

• Provide exceptional customer support via chats and emails
• Handle inquiries in the global CRM following established processes
• Build positive and long-lasting relationships with customers
• Communicate with potential customers
• Accurately update and categorize leads in the system
• Securely work with customers' sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of our client's products and services

What you need to succeed in this role:

• Fluent German and English (C1 written and spoken for both languages)
• Previous experience in luxury customer support
• Attentive to details
• Experience in sales is an advantage
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits and Perks:

• Schedule: 5 days per week, rotating 4 types of shifts: 5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM, Brazil time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support, with 8 hubs around the world.

We treat our team like our clients, offering unlimited care, an individual approach, and a positive experience. We welcome people from various backgrounds to join us. Send your CV in English, highlighting your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected reason.