Customer Support & Project Coordinator

Ottomatik.io; Buenos Aires; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An innovative firm is seeking a Customer Support & Project Coordinator to manage home energy upgrade projects. This role involves coordinating schedules, communicating with homeowners and subcontractors, and ensuring timely, high-quality installations. With a focus on organization and communication, you will play a key role in delivering exceptional service and managing project execution from start to finish. Join a dynamic team that values growth and offers significant opportunities for advancement within the renewable energy sector.

Serviços

3 weeks of PTO

6 US holidays

Growth opportunities

Qualificações

• 2+ years of experience in Customer Support.
• Strong communication and organizational skills are essential.

Responsabilidades

• Coordinate installation schedules and communicate with homeowners.
• Monitor project progress and address any issues or delays.

Conhecimentos

Customer Support

Communication Skills

Organizational Skills

Attention to Detail

Decision-Making

Formação académica

2+ years in Customer Support

Experience in Operations or Quality Assurance

Ferramentas

Data Reporting Tools

Descrição da oferta de emprego

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Hi there! We are South, and our client is looking for a Customer Support & Project Coordinator!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While optional, candidates who provide a video presentation will be prioritized.

Job Summary

Our client, a company that offers energy audits and renewable solutions, is hiring a Customer Support & Project Coordinator to manage home energy upgrade projects from start to finish. You will coordinate schedules, communicate with homeowners and subcontractors, track progress, and ensure timely, high-quality installations. Strong organization and communication skills are essential for delivering top-tier service and smooth project execution.

Key Responsibilities

• Coordinate installation schedules between homeowners, installers, and subcontractors to ensure timely and efficient project execution.
• Serve as the main point of contact for homeowners throughout the installation process, providing updates and addressing concerns.
• Assign project tasks and communicate clearly with subcontractors and internal teams to ensure alignment.
• Ensure all materials, documentation, and permits are prepared prior to installation start dates.
• Monitor the progress of ongoing installations and troubleshoot any issues or delays.
• Maintain accurate records of communications, project milestones, and outcomes.
• Address funding-related concerns and ensure projects are closed out promptly, in line with funding expectations.
• Conduct follow-ups post-installation to confirm homeowner satisfaction and resolve outstanding items.
• Evaluate the quality of completed projects, identifying potential issues and opportunities for improvement.

Qualifications

• At least 2 years of experience in Customer Support.
• Previous experience in roles such as Operations, Quality Assurance, or related fields.
• Excellent English proficiency.
• Great attention to detail, decision-making, communication, and organizational skills.

Preferred Skills

• Data reporting experience.
• Experience in the construction industry is a plus.

Compensation: $1,600 - $2,000 USD/month

Time Zone & Working Hours

• Role 1: 8 am to 5 pm CST
• Role 2: 12 pm to 8 pm CST

Perks

• 3 weeks of PTO (15 business days) per year
• 6 US holidays
• Significant growth opportunities within the company!

If interested, please send us your resume!

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Customer Service, Management, and Quality Assurance

Industries

• Renewable Energy, Semiconductor Manufacturing

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