(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

SupportYourApp; Pomerode; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

Join an innovative company as a Customer Support Consultant for a luxury brand, where you will provide exceptional support in a fully remote, multicultural environment. This role offers the opportunity to thrive while mastering new skills and achieving challenging goals. With a focus on personal growth and work-life balance, you will engage with customers through various channels, ensuring their satisfaction and loyalty. The company values inclusivity and offers a supportive management team dedicated to your long-term success. If you are passionate about tech and customer service, this is the perfect opportunity for you.

Serviços

Fully remote work opportunity

Paid training

Bonuses for referring friends

Work-life balance

Supportive management

Opportunities for self-development

Qualificações

• Fluent in both German and English at C1 level.
• Experience in luxury customer support is essential.

Responsabilidades

• Provide exceptional customer support via chat and email.
• Build positive relationships with customers and handle inquiries.

Conhecimentos

Fluent in German

Fluent in English

Attention to detail

Customer support experience

Sales experience

Descrição da oferta de emprego

(fluent German & English) Customer Support Consultant, remote (Luxury Brand)

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Passionate about the world of tech?
What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural, multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Here's what you will do:

• Provide exceptional customer support via chat and email.
• Handle inquiries in the global CRM following established processes.
• Build positive and long-lasting relationships with customers.
• Communicate with potential customers.
• Accurately update and categorize leads in the system.
• Work securely with customers' sensitive information.
• Apply the latest customer happiness practices.
• Maintain knowledge of our client's products and services.

What you need to succeed:

• Fluent German and English (C1 level in written and spoken for both languages).
• Previous experience in luxury customer support.
• Attention to detail.
• Experience in sales is a plus.
• Positive, responsible attitude.
• Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Benefits and perks include:

• Work schedule: 5 days/week, rotating shifts (5 AM-1 PM, 6 AM-2 PM, 7 AM-3 PM, 8 AM-4 PM, Brazil time).
• Fully remote work opportunity.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for referring friends.
• Paid training and probation period.
• Work-life balance.
• Supportive management focused on your growth and long-term cooperation.
• Opportunities for self-development.

About us:

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've led the industry in premium outsourced customer support, with 8 hubs globally. We treat our team with care, offering personalized approaches and positive experiences. We welcome diverse backgrounds and invite you to send your CV in English highlighting your skills. Visit us at www.supportyourapp.com.

DISCLAIMER: We are a multinational company committed to unbiased hiring. Our candidate assessments are not influenced by race, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.