(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

SupportYourApp; Brasília; Teletrabalho; USD 30.000 - 50.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Customer Support Consultant and thrive in a multicultural environment while working remotely. This role offers the opportunity to provide exceptional support, build lasting relationships, and stay updated with cutting-edge technology. With a focus on personal growth and a flexible schedule, you'll be part of a team that values inclusivity and innovation. If you're passionate about tech and eager to develop your skills, this is the perfect opportunity for you.

Serviços

Flexible schedule

Fully remote work opportunity

Inclusive international environment

Bonuses for referring friends

Paid intensive training

Work-life balance

Opportunities for self-development

Qualificações

• 6+ months of experience in customer support, especially via live chats and emails.
• Native Chinese and upper-intermediate English (B2 level) required.

Responsabilidades

• Provide exceptional customer support via chats and emails.
• Build positive, long-lasting relationships with customers.

Conhecimentos

Customer Support

Analytical Skills

Research Skills

Communication

Positive Attitude

Ferramentas

CRM systems

Salesforce

Zendesk

Descrição da oferta de emprego

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Be among the first 25 applicants three weeks ago.

Passionate about the world of tech?

What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working remotely from your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Here's what it takes:

What you will do:

• Provide exceptional customer support via chats and emails
• Build positive, long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely handle customers' sensitive information
• Apply the latest customer happiness practices
• Maintain knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed:

• Native Chinese and English (upper intermediate, B2 level)
• At least 6 months of experience in customer support
• Experience with live chats and emails
• Interest in crypto or stock exchange
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Great to have:

• Experience with CRM systems
• Experience in crypto/finance
• Experience with Salesforce or Zendesk

Benefits and perks:

• Flexible schedule
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management invested in your growth
• Opportunities for self-development

About us:

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak more than 60 languages.

Since 2010, we've become an industry leader with 8 hubs globally, treating our team with care, individual attention, and a positive experience. We welcome diverse backgrounds and invite you to send your CV in English highlighting your skills. Visit us at www.supportyourapp.com.

Disclaimer: We are a multinational company committed to unbiased hiring. Our candidate assessments are not influenced by race, sex, color, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.