Customer Success De Implantação

Jobgether; Brasil; Remote; BRL 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Ambiente de alto impacto

Cultura ágil

Oportunidades de desenvolvimento

Job summary

Jobgether oferece uma vaga de Customer Success de Implantação, com atuação remota no Brasil. O profissional lidera onboarding, implementação e adoção da plataforma para clientes de saúde, envolvendo equipes de Produto, Suporte e Operações.

Buscamos perfil analítico, proativo e com excelente comunicação para transformar desafios em soluções práticas. A posição valoriza experiência anterior em CS, forte organização, autonomia e aptidão para trabalhar remotamente com foco em resultados e melhoria

Qualifications

• Experiência anterior em Customer Success, onboarding, implementação ou funções de suporte.
• Habilidades organizacionais para gerenciar múltiplos projetos.
• Excelentes habilidades de comunicação para entender necessidades e traduzir em soluções.
• Experiência com planilhas, ferramentas digitais e organização de dados.
• Capacidade de aprender rapidamente novas tecnologias e fluxos de trabalho.

Responsibilities

• Conduzir onboarding e implantação para novos clientes, garantindo transição suave.
• Coletar e analisar informações sobre operações do cliente e fluxos de trabalho.
• Coordernar migração de dados de sistemas terceiros com integridade.
• Configurar ambientes, contas e integrações dentro da plataforma.
• Suportar clientes nos primeiros contatos com a solução e promover adoção.
• Identificar desafios operacionais e colaborar com equipes internas para soluções.
• Criar materiais de onboarding, tutoriais e base de conhecimento.
• Utilizar IA e automação para melhorar testes, documentação e eficiência.
• Atuar como voz do cliente para fornecer insights a Product/Operations.
• Acompanhar o progresso de implementação e manter o cliente confiante.

Skills

Onboarding

Gestão de projetos

Comunicação

Trabalho remoto

Análise de dados

Tools

CRM

Planilhas

Integrações WhatsApp

Automação

Ferramentas de IA

Job description

Customer Success de Implantação

Empresa : Jobgether Tipo de Emprego : Periodo Integral Remote / Work from Home

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Descrição do Emprego - Customer Success de Implantação

This is an exciting opportunity for a customer-focused professional passionate about technology, operational excellence, and digital transformation in the healthcare sector. In this role, you will lead the onboarding and implementation journey for new clients, helping them transition from fragmented processes to a more organized and intelligent way of operating. You will act as a strategic partner during the early stages of the customer lifecycle, ensuring smooth platform adoption and long-term success. Working closely with Product, Support, and Operations teams, you will contribute directly to improving customer experiences and optimizing internal processes. This position is ideal for someone who enjoys solving problems, organizing complex information, and leveraging technology and AI to create meaningful impact.

Accountabilities

• Lead the onboarding and implementation process for new clients, ensuring a seamless transition to the platform.
• Gather and analyze information related to customer operations, including workflows, teams, services, schedules, and existing systems.
• Coordinate data migration activities from third-party systems and ensure data accuracy and integrity during implementation.
• Configure customer environments, accounts, integrations, and operational workflows within the platform.
• Support customers during their first interactions with the solution, providing guidance and ensuring successful adoption.
• Identify operational challenges, reproduce issues when necessary, and collaborate with internal teams to implement practical solutions.
• Create and maintain onboarding materials, tutorials, documentation, and knowledge base content to enhance customer enablement.
• Utilize AI-powered tools and automation technologies to improve testing processes, documentation quality, and operational efficiency.
• Act as the voice of the customer by translating real-world challenges into actionable insights for Product and Operations teams.
• Monitor implementation progress and proactively ensure customers feel confident and prepared to use the platform effectively.

Requirements

• Previous experience in Customer Success, onboarding, implementation, support, operations, or related customer-facing roles.
• Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.
• Excellent communication and interpersonal skills, with the ability to understand customer needs and translate them into practical solutions.
• Experience working with spreadsheets, digital tools, and data organization processes.
• Strong written communication skills for documentation, process creation, and customer guidance materials.
• Ability to quickly learn new technologies, platforms, and operational workflows.
• Problem-solving mindset with attention to detail and the ability to identify and escalated issues effectively.
• High level of autonomy, ownership, and prioritization capabilities in a remote work environment.
• Interest in technology, artificial intelligence, automation, and SaaS solutions.

Nice to Have

• Experience working with healthcare, aesthetic clinics, dentistry, or related industries.
• Familiarity with platforms such as Clinicorp, Simple Dental, Follow, or similar systems.
• Previous experience implementing SaaS products or customer onboarding projects.
• Knowledge of CRM tools, WhatsApp integrations, automation workflows, and customer communication platforms.
• Experience using AI tools such as ChatGPT, Claude, Codex, or similar technologies.

Benefits

• Fully remote work model with flexibility and autonomy.
• Opportunity to join a fast-growing technology environment focused on innovation and AI-driven solutions.
• Immediate start within a collaborative and high-impact team.
• Exposure to cutting-edge technologies, automation tools, and artificial intelligence applications.
• Opportunity to directly influence customer experience and operational improvements.
• Inclusive work environment with affirmative hiring initiatives supporting women and Black professionals.
• Dynamic and entrepreneurial culture with strong opportunities for learning and professional development.
• Competitive compensation package under a service provider (PJ) contract model.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Original job Customer Success de Implantação posted on GrabJobs ©.