Customer Success | B2B

goFLUENT; São Caetano do Sul; Presencial; BRL 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Startup‑like culture

Executive learning opportunities

International working environment

Mentoring program

GoFLUENT learner program

Multiple offices worldwide

Team-building events

Resumo da oferta

goFLUENT is seeking a Customer Success Manager to expand our Brazilian market and ensure clients maximize value from our digital learning solutions. You will build trusted relationships, guide onboarding, drive adoption, and identify growth opportunities across our SaaS platform.

Ideal candidates are fluent in Portuguese with at least B2 English, possess strong communication and analytical skills, and thrive in a fast-paced, collaborative, global environment. Remote options may apply.

Qualificações

• Portuguese fluency or bilingualism
• English proficiency at B2 or higher
• Strong communication and analytical abilities
• Highly organized with adaptable project management
• Proactive problem-solver who works well in teams
• Experience in Training, e-Learning, or HR SaaS is a plus

Responsabilidades

• Be a trusted advisor to clients, understanding evolving training needs.
• Lead onboarding for new clients as a GoFLUENT product expert and ensure a smooth start.
• Drive client engagement, analyze data, conduct business reviews, and improve satisfaction.
• Identify upsell opportunities and expand client partnerships.
• Gather feedback and drive continuous improvement of learner experience.
• Share industry best practices and training optimization strategies with clients.

Conhecimentos

Portuguese (fluent)

English (B2)

Communication

Analytical skills

Organization

Problem solving

Team player

Descrição da oferta de emprego

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.

• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.

• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.

• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.

• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.

• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.

• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in Portuguese

• Intermediate English proficiency (minimum B2)

• Passionate about customer success and relationship management

• Exceptional communication and analytical skills

• Highly organized and adaptable to varied projects

• Proactive problem-solver with a growth mindset

• Team player who values collaboration and knowledge-sharing

Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer

Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.

• Learn from top executives and visionaries in the learning and language market.

• The experience of joining an innovative organization with an international, vibrant working environment.

• Full on-boarding and fast ramp mentoring program leading candidate to success.

• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!

• Ability to work from any of our 20+ offices around the world.

• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

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