Customer Success | B2B

goFLUENT; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Dynamic, startup-like culture

Global company with 20+ offices

Strong learning opportunities

Job summary

goFLUENT is seeking a Customer Success Manager to expand our Brazilian market and ensure clients maximize the value of our digital learning solutions. You will be a trusted advisor, guiding onboarding and driving engagement, with a focus on growth and client satisfaction.

The role requires strong Portuguese language skills, a minimum English proficiency (B2), and a collaborative, proactive approach in a fast-paced, global company. Experience in Training or HR SaaS is a plus.

Qualifications

• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
• Fluent or bilingual in Portuguese and strong communication skills.
• Strong relationship-management and proactive problem-solving abilities.

Responsibilities

• Build and maintain strong relationships with clients and understand evolving training needs.
• Guide new clients through onboarding as goFLUENT product expert for a smooth start.
• Analyze client data, conduct business reviews, and implement strategies to boost satisfaction.
• Identify upsell opportunities and expand client partnerships.
• Gather feedback to optimize the learner experience and product evolution.
• Share industry best practices and training optimization strategies with clients.

Skills

Client relationships

Account management

Communication

Analytical skills

Portuguese language

English proficiency

Tools

CRM software

Job description

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in Portuguese
• Intermediate English proficiency (minimum B2)
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing

Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What We Offer

Starting day one of your , tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/