Customer Success

goFLUENT; São Paulo; Hybrid; BRL 120,000 - 170,000; Full time

Benefits offered by this job

Dynamic startup-like experience

Learn from top executives

International working environment

Full onboarding and mentoring program

Access to world-class learning

Opportunity for team-building events

Job summary

goFLUENT is seeking a Customer Success Manager in São Paulo to expand its Brazilian market and enhance customer satisfaction.

In this role, you'll build relationships with clients, guide onboarding, and analyze client data to drive success. Join a dynamic environment where your contributions are impactful and the culture is collaborative!

This position requires fluency in Portuguese and intermediate English proficiency (B2). Experience in Training or HR Solutions is a plus!

Qualifications

• Fluent or bilingual in Portuguese.
• Intermediate English proficiency at least B2.
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

Responsibilities

• Build and maintain strong relationships with clients.
• Guide new clients ensuring a smooth onboarding.
• Analyze client data and implement success strategies.
• Identify upsell opportunities and grow client partnerships.
• Gather feedback to optimize the learner experience.
• Provide clients with industry best practices.

Skills

Fluent or bilingual in Portuguese

Intermediate English proficiency (minimum B2)

Exceptional communication skills

Analytical skills

Highly organized

Proactive problem-solver

Team player

Job description

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in Portuguese
• Intermediate English proficiency (minimum B2)
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing

Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What We Offer

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full onboarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.