Customer Services Analyst

Big Dutchman International GmbH; Araraquara; Presencial; BRL 40 000 - 60 000; Tempo integral

Resumo da oferta

Big Dutchman, a leader in high-tech farming solutions, is seeking a Customer Services Analyst in Brazil to monitor spare parts orders and optimize customer experience with accurate quotations and proactive service.

You will support the CS team, analyze information, ensure KPI alignment, manage CRM data, and help maintain regional inventory for express shipments. Join a global company with a commitment to sustainable farming and a dynamic, growth-oriented team.

Qualificações

• Technical or higher education in Automation, Electronics, or Mechatronics.
• Advanced Excel skills.
• Knowledge of CRM systems.

Responsabilidades

• Monitor the progress of orders internally.
• Ensure that the KPIs for the sales strategy are kept up to date.
• Support the Customer Service technical team with relevant information based on customer feedback.
• Provide excellent customer service by analyzing all collected information and ensuring customer satisfaction.
• Organize and enter information into the CRM.
• Ensure the prompt dispatch of quotations.
• Develop and adapt regional processes and policies to the local context.
• Support the identification and maintenance of strategic inventory for customers.
• Develop and monitor promotional campaigns for the sale of spare parts and services in the region.

Conhecimentos

Advanced Excel

CRM systems

Formação académica

Technical or higher education in Automation, Electronics, or Mechatronics

Ferramentas

CRM systems

Descrição da oferta de emprego

Under the motto "Taking action for future generations", we at Big Dutchman have been conveying our ideas to more than 100 countries for over 85 years - because feeding the world is our profession. Our high-tech farming solutions for proteins and plants make our customers successful and empower farmers around the world to act more sustainably. And no wonder, because whether at our headquarters in Vechta (Germany) or at our locations on five continents: in our family-owned company, more than 3,500 motivated employees provide animal-friendly and sustainable solutions. As a driver of innovation, we never lose sight of the appreciation we have for our team. We enjoy our daily business and take action for future generations together.

Customer Services Analyst

Activity Summary:

• The Customer Service Analyst focuses on monitoring spare parts orders, optimizing the customer experience through personalized and accurate service. Their objective is to prepare spare parts quotations, answer customer questions, and follow up on the process until the order is delivered. They must ensure service excellence, clarity, efficiency, and proactivity in addressing the spare parts needs of Big Dutchman customers. The role is also responsible for analytical inventory analysis, ensuring the availability of parts for express shipment, and proposing process improvements.

Responsibilities:

• Monitor the progress of orders internally;
• Ensure that the KPIs for the sales strategy are kept up to date;
• Support the Customer Service technical team with relevant information based on customer feedback;
• Provide excellent customer service by analyzing all collected information and ensuring customer satisfaction;
• Organize and enter information into the CRM;
• Ensure the prompt dispatch of quotations;
• Develop and adapt regional processes and policies to the local context;
• Support the identification and maintenance of strategic inventory for customers;
• Develop and monitor promotional campaigns for the sale of spare parts and services in the region.

Technical Qualifications:

• Technical or higher education in Automation, Electronics, or Mechatronics;
• Advanced Excel skills;
• Knowledge of CRM systems.

What is your chance?

You will be part of a dynamic and challenging working environment characterised by flat hierarchies and open and constructive cooperation. Take on exciting tasks in a rapidly growing market and contribute your skills with a lot of initiative.