Customer Service Representative - English & Spanish

Xenon arc; Campinas; Híbrido; BRL 80 000 - 110 000; Tempo integral

Resumo da oferta

Xenon arc in Campinas, Brazil, seeks a Customer Service / B2B Specialist to drive revenue and develop campaigns. You will work directly with demanding customers, understand their needs, develop product forecast models, and deliver a strong customer experience.

Responsibilities include managing orders, maintaining records, solving issues with internal partners, and building lasting relationships while contributing to profitability. Hybrid work with reporting to the Campinas office.

Qualificações

• Proficient in English; Spanish proficiency is a plus.
• Bachelor’s degree or equivalent experience in a customer service role.
• Proficient in MS Office Suite.
• Strong team player, highly customer-centric and analytical.
• Excellent verbal and written communication skills.
• Experience in customer management.

Responsabilidades

• Act as the interface between customers and business value chain partners to deliver exceptional service and drive profitability.
• Provide solutions to customers while coordinating with operational partners to meet objectives.
• Execute order entry and manage fulfillment for priority accounts with complexity.
• Maintain knowledge of products, applications, and service offerings.
• Coordinate activity at assigned customer accounts and implement solutions.
• Maintain service levels according to business priorities.
• Strengthen customer intimacy by building relationships and gathering market intelligence.
• Answer product questions and suggest complementary offerings.
• Maintain customer records and escalate queries as needed.
• Ensure customer satisfaction with products or services.
• Recommend potential products to management based on customer needs.
• Prepare product/service reports from customer information.
• Contribute to team effort to achieve related results.

Conhecimentos

English proficiency

Spanish a plus

MS Office

Team player

Analytical

Verbal and written communication

Customer management

Formação académica

Bachelor’s Degree or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

Reports to

Commercial Manager

Summary

To accomplish our goals and serve our clients better, we are looking for individuals eager to develop our next customer sales campaigns, drive revenue and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers; helping us better understand their needs, develop product forecast models and deliver a strong overall customer experience.

• In this role, you will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability
• You will provide solutions to the customer while managing operational needs and collaborating closely with operational partners to meet company objectives
• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity
• Maintains a thorough knowledge of the businesses' products, businesses, applications, and service offerings
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions
• Maintains service levels according to business prioritization
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.
• Escalating queries and concerns.
• Ensuring that customers are satisfied with products or services.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Basic Qualifications

• Proficient in English, Spanish proficiency a plus
• Completed Bachelor’s Degree or equivalent experience in a customer service role
• Proficiency in MS Office Suite
• Strong team player; motivated and extremely customer centric
• Analytical and problem-solving ability
• Strong verbal and written communication skills
• Experience in customer management

Preferred Qualifications

• Bachelor’s Degree or equivalent experience in science or chemistry-related industry
• Previous experience in Customer Service or B2B Customer Support
• Demonstrated ability to work effectively across internal and external organizations
• Experienced in use of customer relationship management (CRM) software

Preferred Level of Experience

5+ years of work experience in customer service or similar roles

Location & Commitments

• Full time
• Hybrid – report to Campinas, BR office

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

Minimal (up to 10%)

Affirmative Action/EEO Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.