Aprendiz Supermercado - Sam'S Club Campinas

Grupo Carrefour Brasil; Campinas; Híbrido; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Xenon arc in Campinas, Brazil is seeking a Customer Service Representative to connect clients with our value chain, manage orders, and deliver a superior customer experience. You will collaborate with clients and internal partners to understand needs, forecast product demand, and improve service delivery.

Ideal candidates have strong communication, analytical skills, and a customer-centric mindset, with experience managing CRM processes and cross-functional coordination.

Qualificações

• Proficient in English; Spanish proficiency a plus.
• Bachelor’s Degree or equivalent experience in a customer service role.
• Proficiency in MS Office Suite.
• Strong team player; customer-centric.
• Analytical and problem-solving ability.
• Strong verbal and written communication skills.
• Experience in customer management.

Responsabilidades

• Act as the interface between customers and business value chain partners to deliver exceptional service and drive profitability.
• Provide solutions to the customer while managing operational needs and collaborating with partners to meet objectives.
• Execute the order entry process and manage order fulfillment for priority customers with high complexity.
• Maintain knowledge of products, applications, and service offerings.
• Coordinate activity at assigned customer accounts and proactively address issues with solutions.
• Maintain service levels according to business priorities.
• Develop relationships, understand customer needs, and gather market intelligence.
• Attract potential customers by answering questions and suggesting information on other products.

Conhecimentos

English

Spanish

Team player

Analytical thinking

Problem solving

Communication skills

Customer management

Formação académica

Bachelor’s Degree or equivalent in customer service

Ferramentas

MS Office Suite

Descrição da oferta de emprego

About Xenon arc

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

Reports to

Commercial Manager

Summary

To accomplish our goals and serve our clients better, we are looking for individuals eager to develop our next customer sales campaigns, drive revenue and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers; helping us better understand their needs, develop product forecast models and deliver a strong overall customer experience.

• In this role, you will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability
• You will provide solutions to the customer while managing operational needs and collaborating closely with operational partners to meet company objectives
• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity
• Maintains a thorough knowledge of the businesses' products, businesses, applications, and service offerings
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions
• Maintains service levels according to business prioritization
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.
• Escalating queries and concerns.
• Ensuring that customers are satisfied with products or services.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Basic Qualifications

• Proficient in English, Spanish proficiency a plus
• Completed Bachelor’s Degree or equivalent experience in a customer service role
• Proficiency in MS Office Suite
• Strong team player; motivated and extremely customer centric
• Analytical and problem-solving ability
• Strong verbal and written communication skills
• Experience in customer management

Preferred Qualifications

• Bachelor’s Degree or equivalent experience in science or chemistry-related industry
• Previous experience in Customer Service or B2B Customer Support
• Demonstrated ability to work effectively across internal and external organizations
• Experienced in use of customer relationship management (CRM) software

Preferred Level of Experience

5+ years of work experience in customer service or similar roles

Location & Commitments

• Full time
• Hybrid – report to Campinas, BR office

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

Minimal (up to 10%)

Affirmative Action/EEO Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

In Person
Hortolandia, São Paulo, Brazil
Full time
R-67583

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people‑Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Customer Service Representative combines the know‑how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast‑paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi‑tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge‑level care.

You will also work with back‑office teams to handle escalations. This is your chance to work alongside senior co‑workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast‑paced – you definitely won’t be bored!

Key Responsibilities

• Analisar processos operacionais e identificar oportunidades de melhoria e otimização em ambientes remotos e presenciais.
• Implementar metodologias de excelência operacional, como Lean, Six Sigma e Kaizen, adaptadas para equipes distribuídas.
• Desenvolver e monitorar KPIs para avaliar a eficiência e a performance operacional.
• Facilitar workshops e sessões de treinamento online sobre princípios de excelência operacional e gestão de mudanças.
• Colaborar com as equipes para assegurar a adoção e sustentabilidade das melhorias implementadas.
• Propor soluções inovadoras para desafios operacionais em contextos de trabalho remoto.

Requirements

• Experiência comprovada em consultoria de excelência operacional, gestão de processos ou melhoria contínua.
• Conhecimento aprofundado em metodologias como Lean Manufacturing, Six Sigma (nível Green ou Black Belt é um diferencial).
• Capacidade de mapear processos, identificar gargalos e propor soluções eficazes.
• Formação em Engenharia de Produção, Administração, Logística ou áreas correlatas.
• Excelentes habilidades analíticas, de comunicação e de facilitação em ambientes virtuais.
• Experiência com ferramentas de gestão de projetos e colaboração online.

Benefits

• Salário competitivo com bônus anual baseado na entrega de resultados e melhorias de eficiência.
• Oportunidade de atuar em um modelo 100% remoto, com flexibilidade total de localização.
• Programas de desenvolvimento profissional focados em novas metodologias e ferramentas de gestão.
• Cultura de trabalho que valoriza a autonomia, a colaboração e a inovação.
• Pacote de benefícios flexíveis e auxílio para infraestrutura de home office.

Location & Commitments

• In Person
  Hortolandia, São Paulo, Brazil
  Full time
  R-67587

Affirmative Action / EEO Statement

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.