Customer Service Representative

Hewlett Packard Co.; Barueri; Remote; BRL 60,000 - 90,000; Full time

Job summary

HP Inc Poland is seeking a Customer Service Representative in Barueri, São Paulo, Brazil. The role focuses on nurturing customer relationships, resolving complex issues, and using data-driven insights to drive improvements. You will work closely with Supply Chain and Sales to optimize inventory and ensure product availability.

You will provide SAP HANA support, mentor teammates, and ensure compliance while delivering high-quality service to key accounts for long-term growth.

Qualifications

• Four-year or graduate degree in Business Administration, Economics, Sales, Marketing, or related discipline or commensurate work experience.
• Typically 4–7 years of work experience in CRM, customer service, or related field; advanced degree with 3–5 years is also acceptable.

Responsibilities

• Oversee end-to-end order management and customer support processes to ensure satisfaction and continuity.
• Collaborate with Supply Chain and Sales to analyze demand forecasts and optimize inventory for product availability.
• Provide daily SAP HANA support to business users, guiding system usage and ensuring process adherence.
• Manage relationships with strategic Key Account customers to deliver high-quality service and foster growth.

Skills

Customer Service

Order Management

Demand Forecasting

Key Account Management

SAP HANA Support

Cross-Functional Collaboration

Data Analysis

Stakeholder Management

Education

Business/Commerce degree or related

4–7 years CRM/CS experience or equivalent

Tools

SAP HANA

Job description

## Customer Service RepresentativeApply: Barueri, São Paulo, Brazil: Full time: Posted Today: 3166713Customer Service Representative**Description -****Job Summary** This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth. The role provides mentorship, ensures ethical and legal compliance, and stays updated on emerging technologies to enhance the customer experience. **Responsibilities** Responsible Customer Service process, overseeing end-to-end order management and customer support processes to ensure operational excellence, customer satisfaction, and business continuity.Operations focal point, partnering with Supply Chain and Sales teams to analyze demand forecasts, optimizing inventory levels, and ensure product availability aligned with customer needs and business objectives.Provide daily support to business users on SAP HANA, troubleshooting issues, guiding system utilization, and ensuring adherence to operational processes and best practices.Managing relationships with strategic Key Account customers, delivering high-quality service, resolving complex issues, and maintaining strong customer engagement to support long-term business growth. **Education & Experience Recommended** • Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 4-7 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience. **Knowledge & Skills** Customer Service OperationsOrder Management (End-to-End)Demand Forecasting & Inventory PlanningKey Account ManagementSAP HANA SupportCross-Functional CollaborationProcess ImprovementStakeholder ManagementCustomer Experience ManagementReporting & Data AnalysisSupply ChainOperational Excellence & Continuous Improvement **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Customer Centricity **Impact & Scope** • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. **Complexity** • Responds to moderately complex issues within established guidelines. **Disclaimer** • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.**Job -**Sales Operations