Customer Service Representative

HP; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

HP, Inc. in Brazil is seeking a Customer Service Representative to nurture key relationships, resolve complex issues, and use data-driven insights to drive improvements.

You will manage partner relationships, communicate performance updates to management, and develop personalized initiatives for retention and growth. You will work cross-functionally with Supply Chain and Sales, provide SAP HANA support, oversee end-to-end order management, and help ensure product availability while driving

Qualificações

• Requires a four-year or graduate degree in a business-related field.
• Typically 2–4 years of experience in CRM, customer service, or account management.

Responsabilidades

• Responsible Customer Service process, overseeing end-to-end order management and customer support processes to ensure operational excellence, customer satisfaction, and business continuity.
• Operations focal point, partnering with Supply Chain and Sales teams to analyze demand forecasts, optimizing inventory levels, and ensure product availability aligned with customer needs and business objectives.
• Provide daily support to business users on SAP HANA, troubleshooting issues, guiding system utilization, and ensuring adherence to operational processes and best practices.
• Managing relationships with strategic Key Account customers, delivering high-quality service, resolving complex issues, and maintaining strong customer engagement to support long-term business growth.

Conhecimentos

Customer Service Operations

Order Management (End-to-End)

Demand Forecasting

Inventory Planning

Key Account Management

Cross-Functional Collaboration

Process Improvement

Stakeholder Management

Reporting & Data Analysis

CRM/Customer Experience

Formação académica

Four-year or Graduate Degree in Business Administration or related field

2-4 years of work experience in CRM or related field

Ferramentas

SAP HANA

Descrição da oferta de emprego

Customer Service Representative Description - Job Summary

This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth. The role provides mentorship, ensures ethical and legal compliance, and stays updated on emerging technologies to enhance the customer experience.

Responsibilities

• Responsible Customer Service process, overseeing end-to-end order management and customer support processes to ensure operational excellence, customer satisfaction, and business continuity.
• Operations focal point, partnering with Supply Chain and Sales teams to analyze demand forecasts, optimizing inventory levels, and ensure product availability aligned with customer needs and business objectives.
• Provide daily support to business users on SAP HANA, troubleshooting issues, guiding system utilization, and ensuring adherence to operational processes and best practices.
• Managing relationships with strategic Key Account customers, delivering high-quality service, resolving complex issues, and maintaining strong customer engagement to support long-term business growth.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with little or no work experience.

Knowledge & Skills

• Customer Service Operations
• Order Management (End-to-End)
• Demand Forecasting & Inventory Planning
• Key Account Management
• SAP HANA Support
• Cross-Functional Collaboration
• Process Improvement
• Stakeholder Management
• Customer Experience Management
• Reporting & Data Analysis
• Supply Chain Operational Excellence & Continuous Improvement

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

Responds to routine issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job Details

Schedule - Full time
Shift - No shift premium (Brazil)
Travel - Relocation
Equal Opportunity Employer (EEO)

Equal Employment Opportunity

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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