ORDER MANAGEMENT ANALYST

Sourcehub; Curitiba; Hybrid; BRL 55,000 - 75,000; Full time

Benefits offered by this job

Meal allowance

Transportation allowance

Health insurance

Dental insurance

Life insurance

Birthday day off

Profit‑sharing program (PPR)

Hybrid work model

On-site parking

Job summary

SourceHub, a Shared Services Center for the ScanSource Group, is seeking an Order Management Analyst in Curitiba, Brazil. You will manage the end-to-end order lifecycle, coordinating with Sales, Purchasing and Supply Chain to ensure accurate processing and timely delivery.

Strong English and attention to detail are essential. Responsibilities include proactive customer updates, backlog reviews, and post-sale support (RMA, DOA, pricing adjustments).

Qualifications

• Experience in Order Management, Customer Operations, or related roles.

Responsibilities

• Process customer orders accurately and efficiently using SAP and internal systems.
• Coordinate with Sales, Purchasing, Vendor Management, and Supply Chain teams to resolve order-related issues.
• Monitor order status, backlog, and open-order reports to ensure timely completion.
• Provide customers with proactive updates on status, tracking, and ETAs.
• Review pricing agreements and pricing exceptions to ensure order accuracy.
• Handle post-sale activities including returns (RMA), DOA, and pricing adjustments.
• Use Salesforce and other systems for order tracking and workflow management.

Skills

Order management

Customer service

Cross‑functional coordination

English proficiency

Detail oriented

Excel

Salesforce

SAP

Tools

SAP

Salesforce

Job description

Job description

About the Company

SourceHub operates as a Shared Services Center (SSC) for the ScanSource Group, a U.S.-based multinational company founded in 1992 and headquartered in Greenville, South Carolina. ScanSource specializes in the distribution of global technology products and services from leading partners such as Microsoft, Dell, HP, Intel, and Lenovo, delivering innovation and support that drive our customers’ digital transformation.

As SourceHub, we are responsible for delivering Finance and Accounting, Human Resources, Information Technology, Procurement and Supply Chain, Legal and Compliance, and general administrative services with efficiency and quality.

We are looking for an ORDER MANAGEMENT ANALYST to be responsible for managing the end-to-end order lifecycle, ensuring customer orders are processed accurately, fulfilled efficiently, and delivered on time. This role serves as a critical link between customers, sales teams, vendors, and internal departments, providing operational support and driving an exceptional customer experience throughout the post-sale process. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where attention to detail, problem-solving, and stakeholder coordination are essential to success.

Main responsibilities

• Process customer orders accurately and efficiently using SAP and internal systems.
• Manage the complete order lifecycle, from order entry through fulfillment, delivery, and invoicing.
• Monitor and maintain order status, backlog, and open-order reports to ensure timely completion.
• Provide customers with proactive updates regarding order status, shipment tracking, lead times, and estimated delivery dates (ETAs).
• Coordinate with Sales, Purchasing, Vendor Management, and Supply Chain teams to resolve order-related issues.
• Review and validate special pricing agreements and pricing exceptions to ensure order accuracy.
• Identify, escalation, and help resolve fulfillment, inventory, pricing, or delivery challenges impacting customer orders.
• Manage post-sale support activities, including order modifications, returns (RMA), defective product claims (DOA), and pricing adjustments.
• Utilize Salesforce and other business systems for order tracking, communication, and workflow management.
• Conduct regular backlog and open-order reviews to identify risks and accelerate order completion.
• Maintain accurate order records and operational documentation.
• Support continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Requirements and skills

• Previous experience in Order Management, Customer Operations, Sales Support, Customer Service, Supply Chain Operations, or related functions.
• Strong customer service orientation and commitment to delivering a positive customer experience.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent verbal and written English communication skills.
• Strong organizational and problem-solving abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to work effectively across multiple teams and stakeholders.

Preferred

• Experience with SAP or other ERP systems.
• Experience with Salesforce or similar CRM platforms.
• Experience supporting order fulfillment, distribution, technology, manufacturing, or supply chain operations.
• Knowledge of inventory management and order fulfillment processes.
• Experience working directly with customers, suppliers, and cross-functional teams.

Additional information

• Employment under CLT regime (Brazil).
• Competitive salary, aligned with current market standards.
• Meal and/or food allowance (BRL 45.00 per business day).
• Transportation allowance or free on-site parking.
• Health insurance plan.
• Dental insurance plan.
• TotalPass.
• Hybrid work model (3 days on-site and 2 days remote).
• Must reside in Curitiba, PR, or the surrounding metropolitan area.
• Annual Profit-Sharing Program (PPR), based on performance and goal achievement.
• Birthday Day Off.
• Life insurance.