Customer Service Officer (Semiconductor)

Search Personnel Pte Ltd; Região Norte; On-site; BRL 114,000 - 190,000; Full time

Benefits offered by this job

AWS

Medical insurance

14 days annual leave

Job summary

Search Personnel Pte Ltd in Ang Mo Kio, Singapore, is seeking a Customer Service Officer (Inquiry/Quotation) for a permanent role in the Semiconductor & Electronic industry. You will manage end-to-end orders for corporate customers and promptly respond to inquiries and quotation requests.

Applicants should hold a degree or diploma with at least 3 years of relevant experience, possess strong English communication skills, and be able to work after office hours when required.

Qualifications

• Degree or Diploma holder with at least 3 years of relevant working experience.
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration.
• Strong command of spoken and written English.
• Able to work after office hours when required.

Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation

Skills

Customer service

English proficiency

Education

Degree or Diploma

Job description

• Position: Customer Service Officer (Inquiry/Quotation)

• Location: Ang Mo Kio (Few bus stops from Yio Chu Kang MRT)

• Working hours: 5 days’ work week, Monday to Friday 8.30am to 5.30pm

• Salary (commensurate with experience): Up to $4200 + AWS + Medical + 14 days annual leave

• Duration: Permanent

• Industry: Semiconductor & Electronic

Main Responsibilities:

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests

• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation

• Prepare and submit quotations to customers promptly

• Prepare and submit documents required by customers in their respective management systems

• Proactively update customers on their order status and shipment schedules

• Maintain accurate and updated records of spare parts price lists for customers

• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments

• Prepare and submit documentation to assist customers with custom queries

• Work closely with internal teams to manage customers’ issues & solution implementation

Requirements:

• Degree or Diploma holder with at least 3 years of relevant working experience

• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration

• Strong command of spoken and written English

• Able to work after office hours when required