Customer Service Assistant

CASIO SOUTH EAST ASIA PTE. LTD.; Região Norte; Presencial; BRL 24 000 - 42 000; Tempo integral

Resumo da oferta

CASIO SOUTH EAST ASIA PTE. LTD. is seeking a customer service associate to support walk‑in clients at the service center. You will process service orders, handle inquiries, and ensure accurate product records in the system.

The role requires at least 3 years in customer service with strong communication, teamwork, and problem-solving skills. Proactive, calm handling of challenges, and familiarity with CRM/Office tools are essential for success.

Qualificações

• Minimum GCE ‘N’ or ‘O’ Level with at least 3 years of relevant customer service experience.

Responsabilidades

• Attend to walk-in customers professionally and provide excellent customer service at the service center.
• Receive watches and other products for servicing, accurately record customer and product details, and create service orders in the system.
• Respond promptly and professionally to customer enquiries, providing accurate information on products and services.
• Resolve customer concerns and complaints effectively, ensuring a positive customer experience.
• Handle inbound and outbound customer communications via CRM, phone, email, and WhatsApp within established service standards.
• Process service invoices accurately and in a timely manner.
• Provide administrative and operational support to other divisions within the business group as required.
• Work closely with team members and stakeholders to ensure smooth service operations and customer satisfaction.

Conhecimentos

Attention to detail

Interpersonal skills

Communication skills

Team player

Proactive attitude

Customer-focused

Calm under pressure

CRM proficiency

Formação académica

GCE N/O Level

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Job Responsibilities

• Attend to walk-in customers professionally and provide excellent customer service at the service center.
• Receive watches and other products for servicing, accurately record customer and product details, and create service orders in the system.
• Respond promptly and professionally to customer enquiries, providing accurate information on products and services.
• Resolve customer concerns and complaints effectively, ensuring a positive customer experience.
• Handle inbound and outbound customer communications via CRM, phone, email, and WhatsApp within established service standards.
• Process service invoices accurately and in a timely manner.
• Provide administrative and operational support toother divisions within the business group as required.
• Work closely with team members and stakeholders to ensure smooth service operations and customer satisfaction.

Requirements

• Minimum GCE ‘N’ or ‘O’ Level with at least 3 years of relevant customer service experience, preferably in a service center environment.
• Strong attention to detail and ability to perform administrative tasks accurately.
• Able to remain calm, professional, and solution-oriented when handling challenging customer situations.
• Good interpersonal and communication skills.
• Customer-focused with a positive service mindset.
• A dependable team player with a proactive attitude.
• Proficient in basic Microsoft Office applications or any form other CRM systems.