Customer Service Assistant

Jobtailor; Maringá; Presencial; BRL 20 000 - 36 000; Tempo integral

Resumo da oferta

Jobtailor in Maringá, Paraná, Brazil, seeks a Customer Service Specialist to provide service, resolve inquiries, and track cases to resolution with clear communication to all parties involved. You will measure customer satisfaction using surveys, and ensure adherence to the company’s quality policies while maintaining compliance throughout the process.

Requirements include a high school diploma, experience in customer service, and basic knowledge of Microsoft Office; pursuing a related degree is

Qualificações

• High school diploma is required.
• Experience in customer service.
• Currently pursuing a degree in a related field is preferred.
• Basic knowledge of Microsoft Office is expected.

Responsabilidades

• Provide customer service and resolve inquiries.
• Critically analyze and handle customer inquiries.
• Track cases through resolution, ensuring communication with all parties involved.

Conhecimentos

Customer Service Experience

Critical Analysis

Case Tracking

Microsoft Office Proficiency

Customer Satisfaction Measurement

Formação académica

High School Diploma

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• Provide customer service and resolve inquiries
• Critically analyze and handle customer inquiries
• Track cases through resolution, ensuring communication with all parties involved
• Measure customer/consumer satisfaction by sending satisfaction surveys
• Ensure compliance with the commitments defined in the company's quality policies

Requirements

• High school diploma
• Preferred: Currently pursuing a degree in a related field
• Experience in customer service
• Basic knowledge of Microsoft Office

Core Competencies

Demonstrates strong customer service skills with the ability to critically analyze inquiries and ensure effective communication throughout the resolution process. Familiar with measuring customer satisfaction and adhering to quality policies.

Highest-signal resume keywords

• Customer Service Experience
• Critical Analysis
• Case Tracking
• Microsoft Office Proficiency
• Customer Satisfaction Measurement

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Customer Inquiries
• Quality Policies
• Satisfaction Surveys
• Compliance