Customer Service Analyst

Jobtailor; São Paulo; Presencial; BRL 42 000 - 66 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a dedicated post-sales support specialist to own and manage customer requests after purchase. You will track installations, repairs, and maintenance, escalating complex cases to partner teams to ensure timely resolutions.

The role requires proactive communication with customers, collaboration to develop action plans, and prioritization of escalations that fall outside the SLA. Ongoing meetings will align on project requests and goals.

Qualificações

• Completed or ongoing higher education in Business Administration, Telecommunications, Communications, Engineering, or a related field.
• Knowledge of Microsoft Office.
• Intermediate Excel skills.
• Courses or training in Customer Relationship Management/Customer Service, Telecommunications, and/or Computer Networks are a plus

Responsabilidades

• Own all customer post-sales support requests.
• Track installation, repair, and maintenance cases to ensure timely service.
• Escalate critical cases to partner teams for resolution.
• Participate in meetings to align on ongoing projects and requests.
• Proactively contact customers to identify potential dissatisfaction.
• Develop action plans with the teams involved through to resolution.
• Receive customer escalations to prioritize or expedite requests that fall outside the SLA

Conhecimentos

Customer post-sales support

Case tracking

SLA management

Proactive communication

Formação académica

Higher education in Business Administration / Telecommunications / Engineering

Ferramentas

Microsoft Office

Excel

Descrição da oferta de emprego

• Own all customer post-sales support requests


• Track installation, repair, and maintenance cases to ensure timely service


• Escalate critical cases to partner teams for resolution


• Participate in meetings to align on ongoing projects and requests


• Proactively contact customers to identify potential dissatisfaction


• Develop action plans with the teams involved through to resolution


• Receive customer escalations to prioritize or expedite requests that fall outside the SLA

Requirements

• Completed or ongoing higher education in Business Administration, Telecommunications, Communications, Engineering, or a related field


• Knowledge of Microsoft Office


• Intermediate Excel skills


• Courses or training in Customer Relationship Management/Customer Service, Telecommunications, and/or Computer Networks are a plus

Core Competencies

Demonstrates expertise in customer post-sales support, ensuring timely resolution of service requests and effective communication with customers. Proficient in developing action plans and collaborating with teams to address escalations and maintain customer satisfaction.

Highest-signal resume keywords

• Customer Post-Sales Support


• Action Plan Development


• Customer Relationship Management


• Intermediate Excel Skills


• Telecommunications Knowledge

ATS Optimization Keywords

Hard Skills

• Customer Service


• Case Tracking


• Issue Escalation


• Problem Resolution


• SLA Management

Soft Skills

• Proactive Communication


• Collaboration


• Customer Satisfaction Focus

Industry Keywords

• Business Administration


• Telecommunications


• Computer Networks

Tools & Technologies

• Microsoft Office