Customer Relationship Analyst – Mid-Level

Jobtailor; São Paulo; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Intelipost is seeking a Customer Success/Account Manager to ensure smooth operations for the customer portfolio and drive adoption improvements. You will act as the main liaison, resolve day-to-day issues, and coordinate with internal teams to deliver on the contracted scope.

The role requires hands-on experience with logistics systems and a data-driven, consultative approach to optimize e-commerce logistics and transportation workflows.

Qualificações

• Bachelor’s degree in Logistics, Business Administration, Engineering, or a related field.
• Experience in Customer Success or Account Management, especially in retention.
• Knowledge of logistics operations with focus on e-commerce/retail/transport.
• Hands-on experience with logistics systems (TMS).
• Experience in e-commerce, retailers, carriers, or logistics tech.
• Excel data analysis and PowerPoint for presentations.

Responsabilidades

• Monitor Health Score metrics and mitigate churn risks.
• Ensure system usage aligns with contracted scope and promote best practices.
• Serve as the customer’s point of contact and resolve issues daily.
• Map pain points and gather feedback to support product evolution.
• Coordinate actions with internal teams to deliver outcomes.
• Lead periodic customer review meetings.
• Maintain clear communication with stakeholders.
• Analyze logistics workflows and suggest improvements.

Conhecimentos

Customer Success

Account Management

Data Analysis

Communication

Organizational Skills

Formação académica

Bachelor's degree in Logistics, Business Administration, Engineering

Ferramentas

Gainsight

HubSpot

Salesforce

Descrição da oferta de emprego

• Monitor Health Score metrics, execute actions to mitigate churn risks, and identify new business opportunities
• Monitor account adoption, ensuring system usage aligns with the contracted scope and promoting best practices
• Serve as the customer’s point of contact at Intelipost, resolving questions, operational issues, and day-to-day alignment needs
• Map operational pain points and gather customer feedback to support the evolution of products and internal processes
• Ensure a smooth and positive experience for the customer portfolio
• Prepare and lead periodic customer review meetings
• Coordinate corrective and preventive actions with internal teams to ensure operational deliverables
• Maintain clear, responsive, and informative communication with operational and tactical stakeholders
• Take an analytical and consultative approach to understanding logistics workflows and recommending improvements

Requirements

• Bachelor’s degree in Logistics, Business Administration, Engineering, or a related field
• Previous experience in Customer Success or Account Management, particularly in a Farmer/Retention role
• Knowledge of logistics operations, with a focus on e-commerce, transportation, or retail, and familiarity with technology
• Hands-on experience with or direct exposure to logistics management systems (TMS)
• Experience in e-commerce companies, retailers, carriers, or logistics technology companies (logtechs/tech companies)
• Intermediate proficiency in Microsoft Office, with a focus on Excel for data analysis and PowerPoint for presentations
• Strong organizational skills to manage customer portfolio routines and track action plans
• Preferred: experience managing mid-market or enterprise accounts
• Preferred: basic or intermediate proficiency with data tools or Customer Success CRM platforms, such as Gainsight, HubSpot, or Salesforce

Core Competencies

Demonstrates expertise in Customer Success and Account Management, with a strong focus on logistics operations and e-commerce. Proficient in data analysis and communication, ensuring customer satisfaction and operational efficiency.

Highest-signal resume keywords

• Customer Success Management
• Logistics Operations Knowledge
• Data Analysis Proficiency
• Account Management Experience
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Logistics Management Systems
• Data Analysis
• Customer Relationship Management
• Microsoft Excel
• Microsoft PowerPoint

Soft Skills

• Organizational Skills
• Analytical Thinking
• Consultative Approach

Industry Keywords

• E-commerce
• Transportation
• Retail
• Logistics Technology

Tools & Technologies

• Gainsight
• HubSpot
• Salesforce