Customer Experience Analyst (Bilingual)

Adecco Portugal; São Paulo; Sur place; BRL 40 000 - 68 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Transport voucher

Medical insurance

Dental insurance

Life insurance

Wellhub Gympass

Birthday leave

Development programs

Résumé du poste

Adecco Portugal supports a leading insurtech company in the search for top talent. We are seeking a bilingual Customer Experience Analyst to assist customers throughout their journey, ensuring a seamless experience through empathy, agility, and problem-solving skills.

The role is on-site in Vila Madalena, São Paulo, with working hours from 2:00 PM to 11:00 PM, Monday to Friday. Fluency in Spanish is required, and English or Portuguese is also required.

Qualifications

• High School Diploma completed.
• Experience in Customer Service/Customer Experience or related areas.
• Fluency in Spanish; fluency in English or Portuguese.

Responsabilités

• Provide customer support through multiple communication channels.
• Understand customer needs, resolve inquiries, and monitor requests through completion.
• Deliver a positive, personalized, customer-focused experience in every interaction.
• Maintain accurate records and manage internal processes.
• Collaborate with cross-functional teams to ensure timely and high-quality solutions.

Connaissances

Spanish (fluent)

English or Portuguese (fluent)

Communication skills

Organizational skills

Problem-solving

Formation

High School Diploma

Description du poste

About Adecco

As the World Leader in Human Resources Solutions, Adecco operates in 60 countries through a network of 5,500 branches, connecting 700,000 people to work opportunities every day and providing services to more than 100,000 companies worldwide. Adecco is part of the Fortune Global 500 and is listed on the Zurich Stock Exchange. Through its integrated and innovative approach to Human Resources, Adecco is committed to delivering effective and competitive talent solutions to its clients.

We are supporting a leading insurtech company in the search for top talent.

Do you enjoy helping people, thrive in multilingual environments, and want to be part of a fast-growing company focused on customer experience? This opportunity may be for you!

We are looking for a Customer Experience Analyst (Bilingual) to support and assist customers throughout their journey, ensuring a seamless experience through empathy, agility, and problem-solving skills.

Location

Location: Vila Madalena, São Paulo/SP (On-site)

Working Hours

Working Hours: Monday to Friday, 2:00 PM to 11:00 PM

Key Responsibilities

• Provide customer support through multiple communication channels;
• Understand customer needs, resolve inquiries, and monitor requests through completion;
• Deliver a positive, personalized, and customer-focused experience in every interaction;
• Maintain accurate records and manage internal processes;
• Collaborate with cross-functional teams to ensure timely and high-quality solutions.

Requirements

• High School Diploma completed;
• Previous experience in Customer Service, Customer Experience, or related areas;
• Fluent Spanish;
• Fluent English or Portuguese;
• Familiarity with Argentine culture is considered a strong plus;
• Strong communication, organizational, and problem-solving skills;
• Ability to thrive in a fast-paced and dynamic environment.

Benefits

• Meal Allowance;
• Transportation Voucher;
• Medical Insurance;
• Dental Insurance;
• Life Insurance;
• Wellhub (Gympass);
• Birthday Day Off;
• Development programs and additional benefits according to company policy.