Customer Service Agent: Italian (11:00 - 20:00)

DICE; São Paulo; Remote; BRL 39,000 - 61,000; Full time

Benefits offered by this job

Home office (remote)

Health, Dental and Life Insurance

Meal allowance

Spanish Lessons

Gympass Membership

Job summary

DICE is seeking a Customer Support Specialist in Brazil to join our remote team. You will handle incidents via phone, email, and social channels, respond quickly, and ensure accurate information using the right tools.

The afternoon shift runs 11:00 to 20:00 with a one‑hour break, and you will collaborate with an international team from a dynamic, growing company. You should bring prior user support or customer service experience, strong Italian, plus fluency in Spanish or English.

Qualifications

• Previous experience in User Support or Customer Service positions is valuable.

Responsibilities

• Customer Service by phone, e-mail or social media to solve incidents daily.
• Managing and handling incoming calls and chats to ensure high-quality communication.
• Provide accurate information using the right tools/methods.
• Handle customer complaints, provide solutions within time limits; follow up for resolution; keep records.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Parallel work for the Operations Department as resolutions vary.
• Work schedule: 11:00 am - 20:00 pm with 1 hour break.

Skills

Customer Service

Communication

Multitasking

Italian

Spanish

English

Tools

Zendesk

Job description

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
• Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 11:00 am - 20:00 pm with 1 hour of break

About you:

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High Italian level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.
• Are incredibly detail-orientated with excellent time-management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

Benefits & Perks

• Home office (100% remote position
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership
• Meal allowance
• Transport allowance
• Spanish Lessons