Customer Service Agent: Italian (11:00 - 20:00)

DICE; Brasil; Remote; BRL 33,000 - 58,000; Full time

Benefits offered by this job

Home office (100% remote position

Great work environment with a young,国际

40% discount on events and experiences

Health, Dental and Life Insurance

Gympass Membership

Meal allowance

Transport allowance

Spanish Lessons

Job summary

Fever is seeking a customer support specialist to handle incidents via phone, email, and social media from a 100% remote Brazil position. The role emphasizes Italian language proficiency and multilingual communication to delight customers.

You will manage calls and chats, provide accurate information, resolve complaints, and document interactions while adhering to policies. Flexible and detail-oriented candidates thrive in our dynamic, international team.

Qualifications

• Previous experience in User Support or Customer Service.
• High Italian level (oral & written) and fluent in Spanish or English.
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.
• Be detail-oriented with excellent time-management skills.
• Be flexible and adapt quickly to change.

Responsibilities

• Customer Service by phone, e-mail or social media for solving incidents daily.
• Managing and efficiently handling incoming calls and chats to ensure quality communication.
• Provide accurate information using the right methods/tools.
• Handle customer complaints, provide solutions and follow up to ensure resolution; keep records.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Coordinate with the Operations Department for varying incident resolutions.

Skills

Multilingual communication

Tools

Zendesk

Job description

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

• Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.
• Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Work schedule: 11:00 am - 20:00 pm with 1 hour of break

About you:

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High Italian level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution-oriented and reliable professional.
• Are incredibly detail-orientated with excellent time-management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

Benefits & Perks

• Home office (100% remote position
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership
• Meal allowance
• Transport allowance
• Spanish Lessons