CSM Technology Consultant

Servicenow; São Paulo; Teletrabalho; USD 80.000 - 120.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Senior CSM Technical Consultant to lead customer engagements and configure the ServiceNow Platform. This role involves collaborating with clients to enhance their business processes through innovative solutions. You will leverage your extensive experience and ServiceNow expertise to design and deliver impactful CSM solutions, ensuring long-term success. Join a dynamic team that values inclusivity and creativity, where your contributions will help shape the future of work for organizations globally. If you're passionate about technology and customer outcomes, this opportunity is perfect for you.

Qualificações

• 8+ years in professional services or equivalent education/experience.
• ServiceNow certifications in aligned workflow are required.

Responsabilidades

• Configure ServiceNow Platform based on leading practices.
• Participate in workshops to assess and design future-state processes.
• Guide customers on utilizing ServiceNow capabilities effectively.

Conhecimentos

ServiceNow Platform

Project Management

Problem Solving

Collaboration

Customer Engagement

Technical Architecture

Advanced English

Formação académica

Bachelor's Degree or Equivalent Experience

Ferramentas

ServiceNow CSM Solutions

Descrição da oferta de emprego

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Customer Outcomes Senior CSM Technical Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow CSM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on CSM Solutions.

Qualifications

To be successful in this role you have:

• 8+ years experience as part of a professional services organization; or equivalent education/experience.
• Ability to travel up to 50%.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Advanced English skills.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.