Source to Pay Technology Consultant

ServiceNow; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Customer Outcomes Senior Technical Consultant to enhance their ServiceNow Platform. This role involves configuring solutions that improve customer processes, leveraging AI to streamline workflows, and guiding clients through implementation. The ideal candidate will have extensive experience in professional services, strong problem-solving skills, and the ability to manage projects independently. Join a team that values flexibility and innovation, and make a significant impact on how organizations work smarter and more efficiently.

Qualificações

• 8+ years of experience in a professional services organization.
• ServiceNow certifications in aligned workflows are required.

Responsabilidades

• Configure the ServiceNow Platform based on leading practices.
• Design and deliver ServiceNow S2P solutions for customers.

Conhecimentos

AI Integration

Project Management

Problem Solving

Collaboration

ServiceNow Workflows

Advanced English

Formação académica

8+ years in Professional Services

ServiceNow Certifications

Descrição da oferta de emprego

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Customer Outcomes Senior Source to Pay Technical Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide solutions that achieve customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

1. Participate in workshops with customers to assess current processes and establish future-state processes.
2. Design and deliver ServiceNow S2P solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
3. Provide oversight and unit testing of code developed by partner or customer employees.
4. Advise customers on how to leverage the ServiceNow Platform capabilities to improve their business processes.
5. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
6. Provide feedback to product development to enhance the product based on customer experiences.
7. Maintain skills and certifications on S2P Solutions.

Explore Customer Service videos!

https://www.youtube.com/watch?v=QAF7cpqQ3es

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically analyzing how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 8+ years of experience in a professional services organization or equivalent education/experience.
• Ability to travel up to 50%.
• Creativity and comfort in managing projects independently.
• Success in analyzing and resolving complex issues.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflows.
• Advanced English skills.

Additional Information

We approach our distributed work environment with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned based on the nature of the work.Learn more here.

Equal Opportunity Employer

ServiceNow is committed to equal opportunity employment. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive application process. If you need a reasonable accommodation to complete your application or require an alternative application method, please contact [emailprotected].

Export Control Regulations

Positions requiring access to controlled technology may require export control approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.