Coordinator, Volunteer Operations

FIFA Women's World Cup™; Rio de Janeiro; Presencial; BRL 50 000 - 70 000; Tempo integral

Resumo da oferta

FIFA Women's World Cup™ is looking for a Volunteer Operations Coordinator in Rio de Janeiro to oversee the volunteer program for the FIFA Women’s World Cup 2027™. The ideal candidate will have a master's degree and more than 3 years of experience in volunteer programs, proficiency in Microsoft Office, and excellent communication skills in English and Portuguese. Your role includes managing volunteers across 8 host cities, ensuring a cohesive experience aligned with FIFA standards.

Qualificações

• 3+ years of experience in volunteer programmes.
• Experience in recruitment, engagement, and tournament operations.
• Proven ability to develop beneficial working relationships.

Responsabilidades

• Support planning and operations of the FIFA Volunteer Programme.
• Manage volunteer journey milestones such as recruitment and training.
• Coordinate with Host City teams and service providers.

Conhecimentos

Microsoft Office proficiency

Organisational skills

Communication skills in English

Communication skills in Portuguese

Stakeholder engagement

Multitasking

Formação académica

Master in Sports Management or Event Management or Project Management

Descrição da oferta de emprego

Overview

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Location: Brazil

Department: Workforce, People & Culture

Please submit your CV in English, as it will be reviewed by an international team.

Position

Reporting to the Volunteer Operations Manager – FIFA27, the Volunteer Operations Coordinator will help bring together thousands of volunteers across the 8 Host Cities.

Key Responsibilities

• Support the planning, coordination and the daily operations of the FIFA Volunteer Programme – including the provision of the volunteer services such as transport, catering, rewards and recognition.
• Work on the volunteer journey milestones, such as promotional events, recruitment, training, and tournament-time operations including the Official Draw and Tournament Playoffs.
• Contribute to volunteer headcount planning efforts working closely with all Functional Areas to collect volunteer requirements and volunteer shifts.
• Support working relationships with Host City teams, stadium authorities, and service providers to ensure smooth project delivery.
• Help develop volunteer policies and procedures that follow FIFA standards and guidelines.
• Support the planning and delivery of the readiness workshops for the FWWC27 Volunteer Management team to ensure all locations are prepared for operations.
• Support procurement processes (including RFI and RFP) for all services needed for volunteer operations from launch through tournament time, in coordination with Volunteer Operations Manager – FIFA27.
• Support work with Functional Areas to ensure all volunteer-related services are planned and delivered according to the FIFA standards ensuring a consistent volunteer experience across all 8 host cities.

Profile

• Education: Master in Sports Management or Event Management or Project Management preferred.
• Experience: 3 years +
• Working experience in volunteer programmes supporting the volunteer journey, including promotion, recruitment, engagement and tournament time operations.
• High level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Demonstrated ability to develop beneficial working relationships with internal and external stakeholders.
• Strong organisational and time-management skills, with a proven ability to prioritise tasks, multitask effectively, and meet deadlines in a fast-paced environment.
• Experience operating in complex, multi-stakeholder environment, with the flexibility and resilience to adapt to change and remain solution oriented.
• Excellent communication skills in both English and Portuguese (written and verbal), with the ability to communicate clearly across diverse teams and cultures.
• A collaborative and inclusive team player, capable of working effectively with colleagues both on-site and remotely, while fostering a positive and respectful working environment.
• Right to work in Brazil.
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Ability to re-locate to Rio de Janeiro.

Start date: 05 May (tentative or to be agreed)