Workforce Planning & Operations Manager

FIFA; Brasil; On-site; BRL 400,000 - 650,000; Full time

Job summary

FIFA is building a Local FIFA Subsidiary in Brazil to deliver FIFA Women’s World Cup 2027. The Manager, Workforce Planning & Operations will lead workforce planning and on-site operations to ensure the right talent in the right roles at the right time during the event.

Reporting to the FIFA27 Head of Workforce, you will coordinate with Zurich-based teams, implement planning across staff, freelancers and volunteers, and develop policies for site operations, transport, accommodation and catering

Qualifications

• Experience in workforce planning or operations for international events and/or sports.
• Good working knowledge of workforce planning systems, tools, and practices.
• Experience coordinating operational venue teams at large-scale events.
• Understanding of data-driven decision-making and workforce planning processes in complex environments.
• Demonstrated ability to manage projects, prioritise tasks effectively, and work with a level of independence.

Responsibilities

• Execute workforce planning phases and maintain the central headcount plan.
• Coordinate workforce planning across paid staff, freelancers, tournament-time hires, secondees, and volunteers.
• Define and map workforce planning & operational processes with cross-functional teams.
• Develop policies and procedures with stakeholders (transport, accommodation, catering, HR, finance).
• Provide training and day-to-day supervision for workforce operations teams.

Skills

Workforce planning

Operations management

Stakeholder coordination

Data-driven decision making

Project management

People leadership

Multicultural environment

English fluent

Portuguese fluent

Communication skills

Tools

MS Office (Word, PowerPoint, Visio, Excel)

WeTrack

Monday.com

Job description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ ("FWWC2027") that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

Working alongside the FIFA Workforce Management team based in Zurich and reporting to the FIFA27 Head of Workforce, the Manager, Workforce Planning & Operations is responsible for executing all workforce planning phases and processes, ensures the organisation has the right talent in the right roles at the right time.

WORKFORCE STRATEGY & PLANNING

• Support the implementation of workforce planning and operations for the FIFA Women’s World Cup 2027 (FWWC2027)
• Coordinate and execute workforce planning activities across all workforce types (paid staff, freelancers, tournament-time hires, secondees, etc.)
• Work closely with the FIFA Workforce Management team to support an integrated planning process, ensuring resources align with operational needs and service levels
• Assist in defining workforce categories and supporting the development of entitlements for each group
• Maintain and update the centralised headcount plan, ensuring data accuracy and accessibility
• Support change management activities to enable continuity in workforce planning and execution
• Contribute inputs to workforce budgets, timelines, and planning cycles

WORKFORCE OPERATIONS & MANAGEMENT

• Help develop and execute operational plans for workforce delivery during tournament time, including supporting site operations
• Assist in defining requirements for physical spaces, overlay, technology, and other workforce-related needs on site
• Develop workforce policies & procedures with key operational stakeholders (transport, accommodation, catering etc.) and core central business areas such as HR, technology, finance.
• Define and map out key workforce planning & operational processes, understanding the cross-functional collaboration required.
• Support the coordination of business processes and system requirements for workforce operations tools
• Deliver role-specific and venue-specific training for workforce operations teams
• Support the day-to-day supervision, scheduling and coordination of workforce operations teams, including workforce and volunteers
• Provide operational support to venue managers during event delivery

YOUR PROFILE

Work Experience

• Experience in workforce planning or operations, ideally within international events and/or the sports industry
• Good working knowledge of workforce planning systems, tools, and practices
• Experience supporting or coordinating operational venue teams at large-scale events
• Understanding of data-driven decision-making and workforce planning processes in complex environments
• Demonstrated ability to manage projects, prioritise tasks effectively, and work with a level of independence
• Experience supervising team members and contributing to team performance through positive leadership and collaboration
• Strong communication skills, both written and verbal
• Demonstrated adaptability, with experience supporting discussions, problem-solving, and stakeholder coordination
• Experience working in a multicultural and/or multinational environment
• Fluent in English, both written and spoken
• Fluent/Advanced Portuguese

Technology

• Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
• Proficiency in using project planning tools such as WeTrack and Monday.com
• Experience with workforce system implementations advantageous

About FIFA Women's World Cup 2027

The FIFA Women’s World Cup™ is the greatest women’s sporting event on the planet, showcasing the best players in the world on the biggest stage. In 2027, history will be made as Brazil welcomes the tournament to South America for the first time ever.

This landmark event will unite the world through an unprecedented celebration of women's football, inspiring billions of fans across the globe. As we prepare to host teams and supporters from every corner of the world, we’re looking for passionate, talented individuals to be part of history and help deliver an unforgettable tournament.

Join us and play your role in making FIFA Women’s World Cup 2027™ a truly extraordinary experience that celebrates and elevates women’s football.