Volunteer System Coordinator

Fédération Internationale de Football Association; Rio de Janeiro; On-site; BRL 50,000 - 80,000; Full time

Job summary

FIFA is establishing a Local FIFA Subsidiary in Brazil to support the FIFA Women’s World Cup 2027. The Volunteer Systems Coordinator will join the Administration department to design, develop, and implement the Volunteer Management System for the event, ensuring data integrity and seamless integrations with key platforms.

The role reports to the Volunteer Systems Manager and requires strong attention to detail, problem-solving in volunteerism, and collaboration across multiple teams to meet

Qualifications

• Experience in large-scale volunteer, workforce, or sport event programme management.
• Bachelor’s degree or higher in Engineering/IT/CS or related field.
• Excellent communication with non-technical stakeholders.
• Ability to follow governance processes and manage change requests.
• Willingness to relocate to Rio de Janeiro.

Responsibilities

• Assist in designing, developing, and implementing the Volunteer Management System for FIFA Women’s World Cup 2027.
• Support requirements capture and documentation of the volunteer journey across all modules.
• Define and refine integration mappings for system connectivity and data flow.
• Prepare training materials and deliver system training sessions for users.
• Coordinate development and delivery of the system to meet specifications and provide post-go-live support.
• Identify and report system issues and escalate to mitigate impacts.
• Collaborate with FIFA Functional Areas and Host Cities to ensure successful system management.
• Support planning for Official Draw, Playoffs, and readiness workshops.

Skills

Volunteer management

Event programme management

Stakeholder communication

Cross-team collaboration

Time management

Education

Bachelor’s degree in Engineering, IT, Computer Science or related field

Tools

Office 365

Event Management Systems

Volunteer Management Systems

Job description

Volunteer System Coordinator

Department: Administration

Employment Type: Fixed Term - Full Time

Location: Brazil

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ ("FWWC2027") that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

THE POSITION

Reporting to the Volunteer Systems Manager, the Volunteer Systems Coordinator will actively participate in the design, development, and implementation of the Volunteer Management System for the FIFA Women’s World Cup 2027™. The successful candidate must demonstrate exceptional attention to detail and a strong ability to solve complex problems, particularly in the context of volunteerism and database management systems. In addition to managing system integrations that are crucial for an efficient volunteer journey, the role requires collaboration across the Volunteer department to ensure that the technology platforms meet contractual requirements and support critical business processes effectively.

KEY RESPONSIBILITIES

Responsibilities include but are not limited to:

• Support the Volunteer Systems Manager in ensuring all technical requirements are captured, documented, and addressed within the Volunteer Management System.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Support with the development and defining the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Support the preparation and delivery of system training materials and assist with training sessions for system user.s. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System.
• Identify and report system-related issues and diligently follow up to ensure their resolution or escalates as necessary to mitigate potential impacts.
• Support with planning and delivery for the Official Draw, Playoffs and other readiness workshops.

Responsibilities of the role will likely evolve during the lifespan of the FIFA Women’s World Cup 2027™, and the successful candidate should be supportive and flexible to additional requirements.

YOUR PROFILE

• Strong experience in large-scale volunteer, workforce, or sport event programme management.
• Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.
• Efficient communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to follow governance processes, manage change requests, and escalates as necessary to mitigate potential impacts.
• Adaptable to work across multiple teams, locations, and time zones.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Right to work in Brazil.
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Ability to re-locate to Rio de Janeiro.